Customer Service High School
Resume:
ERIKA DUQUE
ELGIN, TX *****
**********@*****.***
EDUCATION
ELGIN HIGH SCHOOL Elgin, Texas
High School Graduate May 2005
WORK EXPERIENCE
Customer Service Supervisor with experience in relationship management, business administration, strong communication, leadership and problem solving skills. Motivated leader and team player with a track record of consistently exceeding expectation.
Elgin Independent School District Elgin, Texas
Migrant Interventionist 7/2018-06/2020
Perform liaison duties between school and parents.
Monitor grades, attendance, graduation plans, provide and setup tutoring opportunities, dialog with administrators, teachers and parents pertaining to student progress.
Implement procedures to identify and monitor students at all grade levels districtwide, including review of student data, graduation requirements and post-secondary opportunities.
Plan, organize and implement parent education and involvement activities and programs.
Communicate effectively both orally and in writing.
Make home visits to acquire information and discuss school-related problems such as absenteeism, illnesses, behavior problems and academics.
Perform a variety of clerical duties including typing, answering telephones, duplicating materials and preparing correspondence.
Inventory, order, receive and distribute materials, supplies and equipment.
Translate written materials from English to a second language as assigned by the position; provide translation for conferences and other meetings as assigned.
Attend all detailed workshops and trainings (national/state/regional/or district).
Meet all stated deadlines on all pertinent reports, audits, and profiles.
Premier Employee Solutions Dallas, Texas
Loss Prevention Specialist 8/2017-07/2018
Monitor front sales area of warehouse and maintain orderly process of purchases
Verify appropriate purchases are correctly removed from the shopping area, prevent theft
Provide customer service by answering customer questions and addressing concerns
Upkeep customer visit logs to ensure all are accounted for
Monitor entry and exit gates to facility
Observe guest and entering employee credentials prior to allowing entry to premises
Surveil that no prohibited items enter into the facility
Wal-Mart Elgin, Texas
Customer Service Supervisor/ Support Manager 12/2013- 9/2016
Photo lab/Electronics/ Cashier
Effectively resolve customer issues, provide business solutions to achieve customer needs.
Supervise the daily operations of the customer service department; Present neat and professional image at all times
Assist in keeping the facility safe and clean, for all employees and customers.
Handle the money cash in and out of the drawers; Respond to customer inquiries, providing accurate information
Balance receipts with daily register tapes; Report daily sales totals to accounting and management using smart system.
ADDITIONAL SKILLS
Fluent in English and Spanish; Effective communication skills; verbal and written
Able to work well with a team; Proficient with computers such as internet, Microsoft in Word, PowerPoint and Excel
REFERENCES
Available upon request.
Contact this candidate