Patient Access Team Members
Resume:
Andre R. Boone
Lead Patient Access Coordinator
Willis, Texas 77318
********@*****.***
PROFESSIONAL SUMMARY
An accomplished leader with 18 years of experience in Patient Access. Over the years I have successfully trained and supervised team members on the latest versions of EPIC, Cerner, and Phreesia. With a calm demeanor, I multitask in emergent situations which has provided me with the opportunity to excel. My professionalism has earned me countless thank you notes and letters of appreciation from patients, their families, and staff.
SKILLS
●Analytical Skills
●Comply with Core Values
●Communicates Interpersonally
●Detail Oriented
●Manage Time Efficiently
●Organized and Motivated
●Confidentially Manage Patients' Accounts
●Monitor and Evaluate Patient Flow
●Engaging and Calming
●Attentively listens / Solves problems
●Interview Prospective Talent
●Resourceful
●Accurately Enter Data
●Customer Service
●Reliable
EXPERIENCE
St. Joseph’s South, Riverview, FL - Lead ER Patient Access Coordinator
November 2022 - May 2024
●Support Management by taking ownership of the daily operation of the Emergency Room.
●Delegate assignments to ensure smooth patient flow.
●Use Work Queue to educate Team Members about their errors and how to prevent them.
●Perform inventory and order supplies as needed.
●Communicate and cultivate working relationships with medical staff.
●Verify insurance and collect copayments. Pre-arrange payments for Non-Par providers.
●Register patients using a palm scanning device and take their photographs to add another layer of identification security for Phreesia.
●Use the Cerner database to accurately complete patient registration.
●Assist with scheduling Team Members for shifts.
●Attend and participate in monthly team meetings. Quarterly Coordinators meeting and monthly private Managers meetings.
Mount Auburn Hospital - Lead Admitting Coordinator
August 2003 - November 2022
●Placement of bed assignments for ER, Direct Admits, and transfers from other facilities.
●I utilized the EPIC database to initiate the patient's Revenue Cycle.
●Trained new hires on phone registration protocol.
●Used the US Bank database to secure copayment.
●Logged deaths, complete Death Certificates, and release remains to funeral homes.
●Contacted the Medical Examiner to report questionable deaths.
●Attended daily bed board meetings with Nurse Managers.
●Supported the Emergency Room registrars to cover breaks or absentees.
●Consulted with Physicians before completing direct admissions.
●Used data analytics to improve our processes.
EDUCATION
Bunkerhill Community College - September 2010 - May 2012 - Psychology - Credits
UMass Boston - September 2009 - May 2010 Chemical Dependency - Certificate
MEMBERSHIP
Diversity, Equity, and Inclusion - Mount Auburn Hospital
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