Program Manager Cyber Security

Lloyd Sprague

Waynesboro, PA ***** • 617-***-**** • *****.*.*******@*****.*** • WWW: GitHub

Websites, Portfolios, Profiles

http://www.linkedin.com/in/lwsprague

https://bold.pro/my/lloyd-sprague/611r

Professional Summary

A seasoned IT Program Manager with 20 years of expansive experience in many industries, including Finance, Health Ins, Life Ins, P&C Ins, and Life Sciences, I excel in leading comprehensive technology programs that drive security enhancement, operational efficiency, and cost reduction. Notably, I spearheaded a transformative Cyber Security Program, introducing SPLUNK for advanced threat detection, integrating ServiceNow modules, and overhauling standard operating procedures. I have successfully managed the establishment of a GTS PMO, overseeing 11 work streams and 110 projects with a budget exceeding $70 million. My strategic oversight in server infrastructure consolidation saved the organization $200,000 monthly.

•Proficient in leveraging MS Office Suite, MS Project, and Visio to streamline project workflows and documentation.

•Expertise in implementing and managing cloud technologies including AWS and Azure, significantly enhancing project scalability and security.

•Demonstrated ability in programming with Python and utilizing Power BI for detailed analytical reporting and decision-making support.

Core Competencies

•Cross-functional collaboration

•Project leadership

•Stakeholder Management

•Problem-solving

•Organizational development

•Communication skills

•Data analysis

•Project Management

•Marketing strategy

•Budget Management

Technical Skills

•MS Office Suite

•MS Project

•Visio

•Splunk

•ServiceNow

•AWS

•Azure

•SharePoint

•JIRA

•Python

•Smartsheet

•MS Project

•Clarity

•Power BI

•Power Query

Career Accomplishments

•Led a pivotal Cyber Security Program replacing current SIEM with SPLUNK. Adding Behavior Analysis, ServiceNow modules, and replaced new SOP.

•Managed the creation of GTS PMO. 11 Work streams, 110 Projects with a budget over $70 Million.

•Migrated over 700 physical and 500 virtual servers as part of a Infrastructure project consolidating 3 server cages into 1, saving over $200,000/Month.

•Enhanced service sales and drove revenue growth by 10% through the development of workflow for new Claims SaaS opportunities.

•Increased agent satisfaction by 25% through the implementation of 19 projects derived from business requirements.

•Directed large-scale PAS installations, driving a 15% increase in client contentment.

•Engineered a software upgrade and system transition, securing over $100K in project savings through strategic data security guidelines.

•Led a pivotal brokerage audit enhancement, strengthening data security measures by 20%.

•Managed and implemented a proprietary STP trade processing system, setting a new standard for electronic trade delivery.

Professional Experience

Lead Program Manager, 10/2023 to Current

Becton, Dickinson Medical Technology – Sparks, MD

Lead establishment of new PMO to enhance project management processes and operational efficiency.

Oversee implementation and maintenance of medical equipment across multiple projects, ensuring timely completion and budget adherence.

Manage comprehensive programs incorporating service technicians and various on-site technical services.

Achieved $1.5M reduction in expenses through strategic cost-saving measures.

Bolstered operational efficiency by 30% through establishment of new PMO.

Program Manager, 03/2023 to 09/2023

Bayada Health Care – Berwyn, PA

Directed team of 10, including business analysts, developers, and product SMEs to facilitate successful integration of mobile application.

Enhanced data quality by 25% through development and implementation of data integration strategy

Established strong relationships with key stakeholders, ensuring support for program initiatives.

Developed strategic plans, setting clear objectives and achievable milestones for team.

Managed cross-functional teams for successful project completion within deadlines and budgets.

Managed multiple strategic projects with numerous sub-projects or workstreams.

Senior Technical Program Management, 01/2022 to 03/2023

State Street Bank – Boston, MA

Governed 11 workstreams and oversaw $70M budget across 110 projects to enhance operational efficiency and streamline project delivery.

Developed governance framework for new PMO focused on Global Delivery Services

Improved operational efficiency by 40% through establishment of new PMO for Global Delivery Services

Performed risk management assessments on projects.

Fostered strong relationships with stakeholders, effectively communicating progress updates and addressing concerns promptly.

Implemented robust quality assurance measures to minimize defects and optimize performance across all software releases.

Established performance metrics to monitor project progress effectively, enabling data-driven decision-making and proactive adjustments as needed.

Senior Technical Program Management, 09/2019 to 01/2022

State Street Bank – Boston, MA

Steered multiple security projects, including transition from SIEM ArcSight to SPLUNK Enterprise Security

Implemented advanced security measures, such as user behavior analytics and security orchestration.

Accelerated security footprint by 30% with implementation of cutting-edge security solutions

Strengthened security capabilities by managing replacement of SIEM ArcSight with SPLUNK Enterprise Security

Performed risk management assessments on projects.

Coordinated large-scale technology deployments successfully while maintaining minimal disruption to ongoing operations during transition period.

Ensured compliance with industry standards and best practices, conducting regular audits and implementing corrective actions as needed.

Established performance metrics to monitor project progress effectively, enabling data-driven decision-making and proactive adjustments as needed.

Optimized resource allocation, coordinating team efforts to achieve desired outcomes within budget constraints.

Senior Technical Program/Project Management, 02/2018 to 09/2019

State Street Bank – Boston, MA

Supervised high-performing Network team to secure Crown Jewel Applications through implementation of Illumio VEN agents.

Coordinated installation of agent software across thousands of servers

Upgraded network security by 90% through securing Crown Jewel Applications from unauthorized access.

Ensured compliance with federal regulations through streamlined management of Federally Mandatory Projects

Performed risk management assessments on projects.

Senior Technical Portfolio/Program Manager, 06/2017 to 02/2018

Boston Private Bank – Boston, MA

Controlled consolidation of data centers and replacement of telephony systems to garner cost reductions.

Devised ServiceNow/CMDB and Zenoss for improved IT service management and network monitoring

Optimized costs and operational efficiency by transitioning select applications to Azure.

Attained 30% reduction in costs by consolidating six server cages into two

Enhanced project management efficiency by 25% through development of New PMO based on PMI standards.

Director, Curriculum Product Development, 01/2017 to 06/2017

Pearson Education

Orchestrated development of K-12 curriculum products to enhance learning experiences.

Directed large team of educational and technical professionals, along with independent consultants.

Advanced elementary language, Arts, and Math experience through expert program, project, and product management

Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.

Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.

Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.

Senior Technical Project Manager, 06/2012 to 01/2017

Pearson Education

Spearheaded migration and consolidation of servers and applications while delivering projects on time and within budget.

Improved developer productivity by transitioning key platforms to virtual cloud environment.

Saved $3M by re-engineering work and consolidating hosting platforms, including comprehensive testing cycles.

Structured enterprise-wide project delivery by migrating 715 physical and 491 virtual servers.

Senior Technical Project Manager, 08/2010 to 06/2012

Plymouth Rock Assurance – Boston, MA

Expedited agent enhancements while collaborating with UI Architect to improve functionality and resolve bugs.

Designed and implemented enterprise-wide data governance initiative to secure sensitive information.

Augmented user interfaces and functionality by implementing 19 agent enhancements

Managed cross-functional teams to achieve project goals while fostering collaborative work environment.

Reduced project delivery time by optimizing resource allocation and prioritizing critical tasks.

Facilitated transparent communication among stakeholders through regular status updates, progress reports, and presentations at milestone meetings.

Coordinated with senior leadership to align project objectives with broader organizational goals, maximizing overall business impact from each initiative undertaken

Championed continuous improvement initiatives within team, identifying opportunities for streamlining processes or enhancing skillsets to drive higher levels of performance consistently across projects.

Education

Associate of Applied Science: Computer Science, 06/1985

Blue Hills Tech Institute - Canton, MA

In Progress: Computer Science

Bridgewater State College - Bridgewater, MA

Certifications

PMP

Prince 2

CSM

Security+ (in progress)

ITILv3

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