Customer Service Patient Access
Resume:
Joelle Beneche
Lawrenceville,GA
*********@*****.***
Objective:
Seeking a dynamic role within an innovative company that nurtures a collaborative environment for continuous learning and the application of cutting-edge technologies to drive organizational excellence. Professional Experience:
Patient Access Specialist
Cencora, Snellville, GA
October 2022 - June 2024
- Spearheaded advanced services for patients, providers, and caregivers, including intricate billing and coding support and claims assistance.
- Proactively managed prior authorizations, benefit verifications, and appeals/denials with precision.
- Exemplified top-tier customer service, swiftly addressing inquiries and ensuring seamless issue resolution.
Collections Representative
Acceptance Now, Norcross, GA
May 2022 - June 2022
- Orchestrated inbound/outbound calls, skillfully negotiating payment arrangements and furnishing comprehensive account information.
- Conducted meticulous cash drawer audits, upholding financial accuracy and compliance standards. Client Service Representative
Advance Call Technology, Charlotte, NC
November 2020 - March 2021
- Expertly fielded incoming calls, delivered personalized account insights, and adeptly managed complex problem resolutions.
- Championed customer satisfaction through prompt and effective service delivery. Tax Preparer
Liberty Tax, East Orange, NJ
December 2019 - August 2020
- Masterminded meticulous earnings summaries, tax deductions, and non-taxable wage compilations for streamlined report preparation.
- Crafted precise income tax returns, identified lucrative deductions and credits, and provided strategic counsel on tax liabilities.
Bartender (dates not specified)
Education:
(Briefly mention any relevant education or certifications) Key Skills:
- Proficient in advanced billing and coding procedures
- Exceptional customer service acumen
- Strong problem-solving capabilities
- In-depth knowledge of tax preparation intricacies References available upon request.
Contact this candidate