Customer Service General Manager

DA David Abakumoff

Corona, CA ***** 714-***-**** **********@*****.***

PROFESSIONAL

SUMMARY

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS Extensive customer service skills

CODA (Child of Deaf Adult)

Works well independently or team

contributor

Extensive supervisory skills

Good self-starter

Strong organizational skills

Workflow Planning

Account Management

Customer Retention

Operations Management

Working knowledge of Word and

Excel

WORK HISTORY GENERAL MANAGER 05/2021 to 12/2023

Blake's Place BBQ Restaurant

Responsible for day to day operations at this high volume restaurant and catering venue.

Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage. Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Implemented operational strategies and effectively built customer and employee loyalty.

Developed and maintained relationships with customers and suppliers through account development.

Analyzed market trends and competitor activities to create competitive advantages.

Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Managed purchasing, sales, marketing and customer account operations efficiently.

Negotiated price and service with customers and vendors to decrease expenses and increase profit.

QUALITY INSPECTIONS MANAGER 03/2017 to 05/2021

Thermal-Vac Technologies

Supervise and coordinate seven person team.

Enhanced product quality by implementing rigorous inspection processes and protocols.

Reduced manufacturing defects through meticulous oversight of production lines and equipment calibration.

Conducted root cause analyses for defect identification, leading to targeted corrective actions and continuous improvement initiatives. Achieved significant reduction in product recalls by maintaining strict adherence to regulatory requirements and industry best practices. Increased employee engagement in quality-focused initiatives by fostering an inclusive environment where feedback was actively sought, valued, and acted upon accordingly.

PROJECT MANAGER 04/2016 to 01/2017

Flood Pro Restoration

Coordinated remediation and restoration project logistics. Supervise and coordinate six (6) person crews for projects. Prepare and conduct weekly staff safety meetings.

Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs. Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results. Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.

Prepare and conduct weekly staff meetings.

Implemented marketing plans to support corporate initiatives. PROJECT MANAGER 03/2012 to 02/2016

Tri-Star Construction & Restoration

Supervise and coordinate 20-30 man crews for projects. Established effective communication among team members for enhanced collaboration and successful project completion.

Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources. Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects. Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

EDUCATION AA Degree General Education 06/2015

Mt. San Antonio Community College, Walnut, CA

Certification American Sign Language Interpreting Program 06/2014 Mt. San Antonio Community College, Walnut, CA

Honors: Dean's List - GPA: 3.70

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