It Security Maintenance Technician
Resume:
kandice harrison
*******.*********@*******.***
PROFESSIONAL SUMMARY
Experience with Windows and Linux operating systems
Effective collaboration and communication with cross-functional teams.
Outstanding analytical power and comprehensive problem-solving abilities
Ensured compliance with all company policies and procedures, including security protocols
Understanding of firewalls, IDS/IPS, and antivirus software
Worked closely with the IT security team to identify and mitigate potential security threats
EDUCATION AND CERTIFICATIONS
Florida State College at Jacksonville, Jacksonville, FL
Bachelor in Science, Computer Systems Networking, December 2022
Associate in Arts, May 2018
Cybersecurity Veterans Assistance Program Bootcamp
Cybersecurity bootcamp, April 2024
Relevant Coursework: Cybersecurity Fundamentals, Network Concepts, Troubleshooting Complex Systems, Nessus, IT Security Compliance, Linux, Incident Response and Handling, SIEM
Certifications:
oCompTIA Security+, May 2024
oFSCJ - Lines 6-20 Insurance Claims Adjuster License Number, Dec 2022
oMicrosoft Software & Systems Academy, Cloud Application Development, Oct 2019
oMicrosoft Technology Associate: Software Development Fundamentals Cert, May 2019
oNaval Education and Training Command Master Training Specialist: Instructor Cert, Nov 2015
oHelicopter Armament Equipment Maintenance Technician, Center for Naval Aviation Technical Training Unit, Aug 2011
PROFESSIONAL EXPERIENCE
EMTEC, Jacksonville, FL 2022 - Present
Technical Support Analyst
Hours Per Week: 40 hours per week, Full-Time
Diagnosed and resolved issues related to product applications, functions, integration, and configuration
Initial setup, connectivity, computer imaging, profile creation, application installation, computer hardware/software upgrades
Proficient in Windows OS, Microsoft Office Suite, SCCM, ServiceNow, Batch scripting, and Utilize scripting such as batch and PowerShell for software deployments and configuration changes
Compliance with all company policies and procedures, tracking physical inventory as needed
Collaborating with other teams and departments to ensure timely resolution of escalated issues
United Services Automobile Association, Jacksonville, FL 2021 – 2022
Personal Lines Insurance Representative
Hours Per Week: 40 hours per week, Full-Time
Analyze and assess existing and emerging risks related to customer lifestyle and business activities to determine and provide appropriate insurance products and coverage.
Applied knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services.
Responsible for the respective trailing documents for all states.
Effectively operated in a contact center environment and navigated multiple systems/programs while maintaining an engaging member interaction occurring across multiple channels.
UNITED STATES NAVY 2015 – 2019
Helicopter Strike Maritime Weapons School Atlantic, Jacksonville, FL
Weapons Instructor
Hours Per Week: 40 hours per week, Full-Time
Mentor: Instructed multiple training cycles of personnel in weapons course providing hundreds of hours of training to 8 organizations in support of operations critical to National Security.
Logistics: As Logistics manager, prepositioned and expenditure tracking of over 3 tons of explosive ordnance in support of training missions. Oversaw 26 ordnance technical publications and 21 associated checklists with 100% accuracy. Managed maintenance aircraft simulator worth $1.7M.
Leader: Promoted a healthy financial climate and counseled sailors on destructive financial behaviors as Command Financial Specialist. Directed command indoctrinations of the mission statement and objectives for incoming personnel. Oversaw the scheduling of 40 direct reports in the completion of nearly 6000 hours of security watch, over classified/unclassified material. Assembled and managed study groups on behalf of junior sailors to insure success in earning their instructor certifications. Senior member of interview board tasked with determining and approving the qualifications of numerous personnel for weapons certification.
Reliability: Achieved ZERO ordnance defects through several Helicopter Readiness Program periods/inspections. Managed tracking system of sailors graduating from weapon training course with 99% student accountability. Coordinated with other organizations to receive equipment to install software updates on aircraft.
HELICOPTER ANTI-SQUADRON ELEVEN – JACKSONVILLE, FL 2010 - 2015
Weapon Systems/Ordnance Tech/Supervisor
Hours Per Week: 40 hours per week, Full-Time
Supervisor: Led 10 personnel who were the driving force in the completion of 200 Maintenance inspections on aircraft. Organized study groups for junior personnel preparing to take exam with the successful promotion of 3 junior personnel. Maintained qualification of 27 aviation pilots and 30 aviation aircrewmen in support of mission objectives.
Technical Expert: Hand selected as lead weapons technician for detachments’ overseas locations; optimizing warfare and battle preparations leading to a 95% completion rate of missions. Maintained the completion of 8,250 maintenance line items ensuring flight readiness of 8 aircraft.
Training: As part of the training cadre, trained multiple cycles of Sailors on use of the .50 caliber machine gun for the purpose of infantry support. This training program resulted in use of the weapon system for deployment purposes.
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