Computer Software Customer Service

Joseph W. Shaw, III

*** * **** ****** 405-***-**** Chickasha ok 73018 *****************@*****.***

EDUCATION

Kaplan College Graduated June 2012

Correctional Certificate Beaumont, Texas

EDUCATIONAL/PROFESSIONAL TRANSFERRABLE SKILLS

Dealing constructively with difficult people/situations Intervening, mediating and resolving issues

Operation of forklift and tractor Working well under stress

Interacting with people from diverse backgrounds Use computer software to prepare reports

Use computer software to conduct research Enforce rules and regulations

Utilize computer software and equipment Provide customer service

Assemble and install equipment Possess a valid CDL

Possess driving skills involving situations. Problem-solving and trouble-shooting

WORK EXPERIENCE Texas Pride Fuels

December 2018 - January 2019

Automated Fuel Systems Operator – CDL Springtown, TX

●Monitor readings of tank level, flow rate, lower limits and upper limits. Troubleshoot and resolve system notification codes.

●Operate and perform minor maintenance on vehicles and various other types of equipment. CDL Drivers operate bobtail trucks (Class B size) on pad site locations by applying knowledge of commercial driving regulations.

●Drivers are responsible for driving on pad locations, verifying loads to shipping papers, maintaining record of "Duty Status" according to state and federal regulations.

Texas Pride Fuels January 2019 – March 2020

Lubricant Technician Springtown, TX

●Move and operate large vehicles designed for the industrial lubrication delivery and service.

●Applies knowledge and abilities to safely load and unload deliveries according to size of load and content description

●Operate trucks in inclement weather, which would include moving forward and backwards in difficult situations.

Elite Nationwide Services January 2018 – November 2018

Flatbed Truck Driver Weatherford, TX

●Drive vehicles with a Gross Vehicle Weight (GVW) over 26,000 lbs.

●Pick-up and safely transport goods to the intended destination

●Ensure contents are properly secured in a truck, flatbed to prevent damage/injury

●Obtain signatures to confirm and complete deliveries

STI Group October 2017 – January 2018

Boilermaker Buna, TX

●Inspect and repair boiler fittings, such as safety valves, regulators

●Work involves use of hand and power tools, plumb bobs, levels, wedges, dogs, or turnbuckles.

American Industrial Minerals April 2017 – September 2017

Sand Hauler Truck Driver Orange, TX

●Obtain orders regarding hauling sand from one place to another, and perform associated preparation duties.

●Assist loaders in loading sand into the truck, or use the truck’s loading function to perform the deed.

●Deliver the sand hauls to the provided destinations, and ensure that receivers’ signatures are obtained on receipts.

Mark W. Stiles Unit - TDCJ October 2016 – January 2017

Correctional Officer Beaumont, TX

●Attends pre-service training programs at the Texas Department of Criminal Justice (TDCJ) Correctional Training Academy and receives on-the-job training while working with experienced correctional officers at the assigned facility.

●Searches for contraband and provides security; counts, feeds, and supervises offenders in housing, work, and other areas accessed by stairs; and maintains security of various assigned areas involving long periods of sitting and standing, climbing stairs and ladders to reach the assigned areas, and working at heights.

●Provides custody and security of offenders including observing actions of offenders, squatting and bending to perform "pat" and "strip" searches of offenders, restraining and securing sometimes assaultive offenders, and transferring and transporting offenders by walking or riding in various vehicles such as trailers, vans, buses, and other forms of transportation.

Mark W. Stiles Unit - TDCJ December 2011 – January 2014

Correctional Officer Beaumont, TX

• Attends pre-service training programs at the Texas Department of Criminal Justice (TDCJ) Correctional Training Academy and receives on-the-job training while working with experienced correctional officers at the assigned facility.

• Searches for contraband and provides security; counts, feeds, and supervises offenders in housing, work, and other areas accessed by stairs; and maintains security of various assigned areas involving long periods of sitting and standing, climbing stairs and ladders to reach the assigned areas, and working at heights.

• Provides custody and security of offenders including observing actions of offenders, squatting and bending to perform "pat" and "strip" searches of offenders, restraining and securing sometimes assaultive offenders, and transferring and transporting offenders by walking or riding in various vehicles such as trailers, vans, buses, and other forms of transportation.

Contact this candidate