Customer Service Call Center
Resume:
Kaila Panchella
Johnstown, PA *****
***********@*****.***
Work Experience
Customer Service Expert
Dialog Direct, Qualfon - Johnstown, PA
November 2021 to Present
I am from the 2nd class for my program. I am one of the very few original representatives left from my program, which means i'm one of the people that has been here the longest. I do a lot of extra work on top of my regular work, like be a nesting trainer for the new classes coming in which means they watch me take calls to learn from me. Also fixing or finishing other reps open intakes and helping in the team chat with answering other reps questions they have. I learn very fast and have quickly become an expert in my field.
Customer Service Representative/Call Center
Concentrix - Johnstown, PA
Server/Hostess
TAP 814 - Johnstown, PA
Assistant Manager
Party dollar ave - Collegeville, PA
Education
High school diploma
21st century cyber charter school - Downingtown, PA Skills
• Computer skills (4 years)
• Customer service (10+ years)
• Data entry (3 years)
• Front desk
• Sales
• Host/Hostess
• Serving Experience
• Assistant Manager Experience
• Upselling
• Typing (10+ years)
• Guest Services
• Cleaning Experience
• Retail Sales
• POS
• Cash Handling
Contact this candidate