Customer Service Data Entry

Cassietta Brunson

Columbus, GA

Summary

The opportunity for growth and advancement within a prominent company

10+ years of customer service-related experience

Core Skills

Customer Service, Data Entry, Phone Etiquette, Bookkeeping, Ticket Agent, Baggage Handling, Gate Agent, Human Resource, Reservations, Employment verification and Background checks

Education

High School Diploma

Hardaway High School – Columbus, Ga

Professional Experience

Martha Vending – Atlanta, Ga March 2020 – Present

Sales and Customer Services

Sales Operations

Open new accounts, data entry

Handle phone calls, direct and indirect client accounts

Accounting and banking.

Asbury Automotive – Duluth, Ga December 2018 – December 2020

Sales Consultant and Customer Service

Set appointments for car dealerships

Provide information

Data entry

Product knowledge

Customer service

Hallmark Aviation – Atlanta, Ga March 2016 – December 2018

Customer Service Agent

Manage large amounts of incoming calls

Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

MKN Enterprises – Duluth, Ga October 2014- December 2018

Guest Services

Prompt, efficient, and courteous check in and check out of guests

Collecting monies for services rendered during a guest stay

Routing all calls appropriately and politely, taking messages accurately, handling fax transmissions appropriately, and for meeting many other guests needs during their stay

Envoy Air – Pensacola, Fl April 2015 – October 2015

Customer Service Agent

Handling ticket reservations, cancellations, alterations, and informing customers when a flight has been delayed or cancelled

Greet airline customers, help check baggage, and assign seats on the aircraft

Asbury Automotive Group – Decatur, Ga March 2012 – April 2015

Sales Consultant Representative

Apprise car shoppers of warranties and financing options

Well informed about all the cars I was selling and be ready to answer questions about gas usability and engine size, mileage, and colors that each model comes in

Entails showing cars to people who visit the dealership and explaining the characteristic of various models.

Rick Case Automotive Group – Duluth, Ga December 2009 – March 2012

Sales Consultant Representative

Understand cars by studying their features and capabilities, as well as comparing and contrasting competitive models

Develop buyers by keeping good rapport with previous and new customers; also, by suggesting trade-ins; respond to inquiries; recommend sales campaigns and promotions

Close sales by overcoming objections, complete sales or purchase contracts; explain provisions; offer services, warranties and financing; collect payment and deliver automobile

Penske Automotive Group – Duluth, Ga May 2005 – August 2009

Sales Consultant Representative

Figure out customer’s needs by listening and asking questions

Perform walk-around with new and old customer and demonstrate features of suitable vehicles

Ensure that customers understand the vehicle’s operating features, paperwork, and warranty

Report to the sales manager regarding reviews, analyses, objectives, and planned activities

Contact this candidate