Customer Service Representative

Susan Stemke

309-***-**** ********@*****.*** Peoria, IL 61614

SUMMARY

Personable and dedicated Customer Service Representative with extensive experience in Call Center industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. SKILLS

Complaint Handling

Product Knowledge

Data Collection

Call Management

Data Entry

EXPERIENCE

CSR, HGS - Hinduja Global Solutions, April 2024-Current Peoria, IL

Consulted with customers regarding needs and addressed concerns. Asked probing questions to determine service needs and accurately input information into electronic systems.

Updated system with order specifics and customer details, preferences, and billing information.

CSR, SureSource, March 1986-March 2009

Peoria, IL

Educated customers on special pricing opportunities and company offerings. Asked probing questions to determine service needs and accurately input information into electronic systems.

Demonstrated excellent verbal communication skills when interacting with customers. Maintained records of customer interactions, transactions, comments, and complaints. EDUCATION AND TRAINING

Associate of Applied Science

Medical Secretarial, Spoon River College, Canton IL May 1984 ACCOMPLISHMENTS

Was awarded a trophy for top Quality in the department. Won CSR of the month.

Won Service of the year