Customer Service Pharmacy Technician
Resume:
Professional summary
Health care professional with over 6 years of experience, adept in pharmacy operations, customer service, and team leadership. Proficient in managing medication inventory, streamlining pharmacy processes, and enhancing customer satisfaction through effective problem-solving. Committed to applying extensive pharmaceutical knowledge and strong organizational skills to achieve excellence in patient care and operational efficiency. Employment history
Maxor pharmacy Member advocate remote
Jun 2023 - May 2024
Acceptance Now Assistant manager (PT) Allentown Mar 2023 - Feb 2024
Pharmerica Pharmacy Technician Bethlehem, PA
Aug 2021 - May 2023
Anntonett Hicks
Allentown, 18101
***********@***.***
Addressed customer inquiries, ensuring satisfaction and clarity; developed strong communication skills. Managed time effectively, balancing multiple tasks and priorities to meet deadlines consistently. Adapted quickly to new skills and processes, demonstrating a high level of coachability and dependability. Successfully advocated for members, ensuring their concerns were prioritized and resolved. Managed collections and underwriting processes, enhancing efficiency and reducing overdue accounts. Developed and maintained employee schedules, ensuring optimal staffing and operational coverage. Provided exceptional customer service, resolving issues promptly and improving client satisfaction. Implemented strategic initiatives to streamline operations, resulting in measurable performance improvements.
Eager to master new skills and contribute positively to team goals. Spearheaded a project to digitize client interactions, increasing engagement rates. Ensured quality assurance standards, maintaining prescription prioritization and processing accuracy. Prepared IV medications in ISO5 & ISO7 environments, adhering to aseptic procedures. Managed inventory, ensuring in-stock levels and compliance with inventory policies. Processed, labeled, and packaged prescriptions, including unit dose packaging and E-kit assembly. Utilized computer systems for data entry and information retrieval, ensuring accurate records. Trained new staff on pharmacy systems, improving team performance. walgreens Pharmacy technician East New York
Nov 2018 - Aug 2021
Education
High School Diploma Emmaus High School Emmaus, PA Jun 2012
Some College (No Degree) Lehigh Carbon & Northampton Community Colleges Bethlehem, PA General Studies
Skills
Advanced math skills Medical Terminology
Customer records management Intravenous admixture preparation Coding Spreadsheet
Drug inventory management FDA Drug Safety Guidelines Processing payments Pharmaceutical sales
Pharmaceutical services Receiving supplies
Confidentiality HIPAA
Medicare Medicaid
Patient confidentiality Answering customer questions Team collaboration Time Management
Attention to detail Typing medication labels
Interpreting orders Medication dispensing
Data Entry Customer service problem solving
Billing error resolution Patient consultation
Pharmacy restocking Inventory ordering
Consultation resolution Medication inventory management Inventory Control IV Medication Prep
Quality Assurance Standards High-volume Pharmacy Experience Pharmacy Law and Ethics Telepharmacy services
Supported pharmacy team growth, leading to enhanced service quality and team cohesion. Excelled under high-pressure in a fast-paced pharmacy, ensuring efficient operations. Ensured prescription accuracy with meticulous attention to detail, reducing errors. Managed drug inventory with 100% stock accuracy, preventing shortages. Collaborated with healthcare providers to optimize patient medication regimens. Educated patients on medication usage and safety, improving compliance. Analyzed patient data to assist in tailored medication management, enhancing treatment outcomes.
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