Customer Support Route Driver
Resume:
John Bruce Caswell
Corona, CA 92880
***********@*****.***
PROFESSIONAL QUALIFICATIONS
●A trusted top performer who excels in challenging environments.
●Driven focused sales team and management skills with 7 + years’ experience involving the relations of sales, customer support and networking.
●Proficient with Microsoft Word, Excel, Power Point and Outlook.
●Demonstrated experience planning, prioritizing and organizing a heavy workload to achieve company objectives while requiring minimal supervision ensuring a positive outcome.
●Demonstrated experience responding to customer inquiries, maintaining corporate ethics: integrity, respect, excellence, teamwork and continuous improvement; displaying high levels of diplomacy in a high level stress environment.
●Adjust to changing priorities and organize a heavy work load in order to complete assignments in a timely manner as requested by management.
●Exercise interpersonal skills such as diplomacy, discretion, honesty, and good judgment with all levels of personnel especially when handling confidential and sensitive documents.
PROFESSIONAL EXPERIENCE
A-All-American Equipment Company (2001 until closure 2015)
●Sales of refabricated, new and used food processing, chemical, cosmetic, machinery.
●Involved in customer phone support in a sales driven team to ensure high quality parts of equipment and fully built machines.
●Work with the sales team for site visits as well as marketing.
●Responsible for all shipping and receiving.
●Effectively interface and collaborate with peers and sales operations supervisor and external clients to research and resolve customer issues and provide solutions and recommendations by applying established policies and procedures.
●Excellent work ethics meeting performance expectations/metrics by acting as the single point of contact for major accounts.
●Perform additional tasks as assigned by team management.
●Generate reports for management used to identify visible areas of weaknesses within the sales department to ensure issues are resolved in a timely manner.
●Work with vendors concerning price and availability of the products.
●Over 10 years experience with sit down forklifts. Experience also in stand up forklift.
●Experience driving 26-28 ft bobtail and flat bed trucks.
TCI TRANSPORTATION (2018)
●Yard drove 26-28 ft trucks in lot
●Offloaded trays and bread, buns, loaded trucks with trays and buns for Jack In The Box.
●Completed assignment on time
●Learned to drive bobtail trucks
Oliver’s Trucking (2019-2021)
●Drove 26-28ft air brake trucks all over southern California.
●Delivered 9000 plus lbs daily to Starbucks
●Showed good driving skill with clean record during my time.
●Experience with logging information and fast learner.
. Penski logistics (2022-2023)
●Delivered to Ralph's produce and deli
●Delivered with exceptional times
●Always provided the best expirence for customers
●Logged daily routes and times
●Maintained maintenance logs and repair schedules.
●Drove 26ft airbrake bobtail. Lift gate. Unload and load if needed,
●16 hour driving log times with no incidents.
Education
● Cypress High School
● Riverside Community College
● Santiago Canyon College
References upon request.
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