Customer Service Dispatch Coordinator
Resume:
C
Tiffany
Collins
mrstiffanystephens@g
mail.com
Montgomery, AL 36116
SUMMARY
Talented Dispatch Coordinator with years of experience working with communications equipment. Personable employee develops strong relationships with work crews and drivers and promptly addresses customer questions and complaints. Familiar with performing various clerical work tasks such as filing work orders and organizing inventory records. SKILLS
Customer Service
Time Management
Dispatch Recordkeeping
Verbal and Written Communication
Route Planning and Adjustment
Task Prioritization
Microsoft Office
EXPERIENCE
Dispatch Coordinator
Montgomery, AL
Satellite Unlimited Inc/ Mar 2022 to Current
Created trouble tickets in Oracle to dispatch to required technicians. Monitored phone queue, supported emails and retrieved inbound support faxes. Balanced technician workloads to help minimize drive time and maximize productivity. Relayed work orders and information between work crews, supervisors and field personnel.
Arranged for repairs to restore service and schedules. Prepared daily work and run schedules.
Intake Specialist
Beachwood, OH
Crestwood Management/ Aug 2010 to Jan 2018
Maintained positive attitude and effectively de-escalated clients during crisis situations.
Collected revenue by reminding delinquent accounts, notifying customers of insufficient payments.
Maintained clinical records and required paperwork in compliance with agency standards.
Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Administrative Assistant
Mayfield Heights, OH
National Data Center/ Mar 1999 to Dec 2008
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Directed customer communication to appropriate department personnel. Answered phone calls and emails to provide information, resulting in effective business correspondence.
EDUCATION AND TRAINING
Associate of Arts: Business Administration And Management Kaplin Career Inst.
Middleburg Heights, Oh
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