Scrum Master Quality Assurance
Resume:
JANELLE JOHNSON
Minneapolis MN, 55412
**************@*****.***
STRENGTHS
•Promoting and championing the Team’s technological advancements and delivery.
•Removing any impediments that slow any aspect of the Teams’ efforts.
•Developing and maintaining relevant metrics that guide the Development team to more efficient processes.
•Identifying and managing any dependencies with other internal and external Teams as required.
•Encouraging Team accountability, self-organization and empowerment.
•Enthusiastic, motivated and driven to help the Team and Organization excel.
•Coaching Teams and Organization about Agile values, principles, methods and practices.
•Working through influence to create a positive and productive environment.
EXPERIENCE
Wells Fargo, Minneapolis, MN
Senior Scrum Master and Software Engineer September 2022 – December 2023
•Assisted and lead in Jira project migrations from one Jira instance to another. This included helping the teams with remapping custom fields to standard Jira fields and instructing the team leads on how to document the changes to the development teams.
•Worked on at least 100 of the more complex support tickets that were submitted by the developers and leads.
•Processed over 2,000 licensing approvals for Atlassian products. • Continued to mentor new Scrum Masters.
Wells Fargo, Minneapolis, MN
Senior Scrum Master February 2022 – September 2022
•Continued as Scrum Master/Kanban Lead for Agile Transformation Team and for Technical Engineering Team for ICS (Cyber Security).
• Assisted in creating complex Development Team’s Jira Dashboards that were relevant for upper management to track the team’s progress.
•Part of the ICS Agile Transformation team and gave presentations on various Agile/Scrum/Kanban and Tools for the forums.
•Trained the team leaders in how to create and edit their own dashboards and as well as other Jira project tools.
•Joined and attended Women in Technology and Diversity, Equality, and Inclusion groups.
•Mentored new Scrum Masters in conflict resolutions and general Scrum practices.
•Member of the the Kanban Lead forum and offered suggestions to new Kanban leads.
Apex Systems, Minneapolis, MN
Scrum Master - Consultant for Wells Fargo March 2021 - February 2022
•Scrum Master/Kanban Lead for Agile Transformation Team and for Technical Engineering Team for ICS (Cyber Security).
•Helped numerous ICS Teams with Agile Transformations and team formations which helped with their Agile transformations.
•Set up and taught team leaders with Atlassian tools (Jira and Confluence). Many teams were new to these tools.
Cprime, Minneapolis, MN
Managing Consultant February 2019 – April 2020
•Worked as liaison between the clients, the coaches and the finance department.
•Guided in the level-setting of expectations between what the client was looking for and what the coaches were to deliver to provide the most value for the clients.
•Reconciled accounts at the end of the month to be sure we were covered for coaches’ costs and travel expenses are covered under the Statements of Work.
•Planned numerous community Agile events for the Twin Cities area (DevJam sessions and ProdCon Twin Cities).
TCF BANK, Plymouth, MN
Scrum Master (Consultant for CPrime/DevJam) – Fraud & Risk Data Department June 2018 – Dec 2018
•Helped the Team discover ways to streamline processes and was able to have as many as 3 production releases within a given sprint.
•Taught the Scrum Team members about Scrum practices, guidelines, ceremonies and artifacts and their purposes.
•Coached new Product Owners on Agile, the Scrum Framework and story writing guidelines and tips.
•Collaborated with other Scrum Masters and Team Leads to cover inter-dependencies.
•Worked with Team members on conflict resolution solutions within the team.
•Kept Team health status in-check with Senior IT management.
•Shared industry Agile common practices as well as new approaches with organization and teams.
THOMSON REUTERS, Eagan, MN
Scrum Master – Financial & Risk Technology Department May 2015 - June 2018
•Coached the development team as they realized a 400% increase in validated output since implementation of Scrum and reached a high level of self-sufficiency.
•Helped to improve processes and cross-training between Development team members.
•Shared industry Agile common practices as well as new approaches with organization and teams.
•Guided the team towards a higher level of self-management and accountability such that the team required less direct facilitation from the Scrum Master.
•7 years working in Agile environment with 3 years of experience acting as Scrum Master.
•Trained Scrum Masters new to the role.
•Taught Scrum Team members about Scrum practices, values, ceremonies and artifacts and their purposes.
•Used valuable informational radiators for understanding more about the Team and Organizational needs, burnup charts and at a glance references in product backlog in Jira.
•Partnered with the Product Owners to help with understanding about more about Agile and product backlog refinement.
•Helped create training guides for other Coaches, Product Owners and Team Members about Agile available to all Thomson Reuters Locations.
•Assisted with Dojos, an immersive training program for Product teams.
Quality Assurance Engineer – eGRC Financial & Risk June 2011- May 2015
•Test Planning, Test Coverage, Functional Test Development, Test Execution, Fix Verification, Regression and Upgrade Testing in an Agile environment.
•Developing Test Strategies, Test Cases and Test Data for new product functionality and/or customer requests from Requirements/Specifications.
•Escalating items to meet project completion dates with acceptable levels of software quality.
•Testing across multiple web browsers and servers.
•Knowledgeable of various complex internal applications and writing complex test cases for comprehensive test coverage.
AMERICAN HARDWARE MUTUAL INSURANCE, Minnetonka, MN October 2002- March 2011
Senior Product Analyst
•Analysis of new products: defining system requirements and testing the functional requirements for two major application upgrades.
•Trained underwriting/policy writing teams on new applications and programs. Created supporting documentation including policies and procedure manuals.
•Analyzed rate and form changes for multiple lines of insurance and submitted the changes to vendor. Once deployed to the application, tested for accuracy and communicated the changes to the underwriting teams.
•Researched, tested and implemented changes for worker’s compensation reporting programs and vehicle insurance reporting systems in multiple states.
•Served as project lead focusing on collaboration, accountability, quality issues and deadlines.
Underwriting Technician December 2001- October 2002
•Promoted within first 12 months.
•Processed policy renewals and policy changes for medium to large accounts including pre-underwriting analysis and rating changes.
EDUCATION AND LICENSES
Professional Scrum Master II (PSM-II) April 2018
Completed Thomson Reuters ‘Leadhership’ Program April 2018
Professional Scrum Developer I (PSD-I) May 2016
Professional Scrum Master I (PSM-I) March 2015
Certified Software Testing Professional – IIST (CSTP-A) May 2011
Continuing Education Business Analyst Certification - University of MN May 2011
Certification Preparation Course work for CBAP and Project Management 2011
UNIVERSITY OF AKRON, Akron, OH May 1993
Bachelor of Arts degree in Fine and Applied Arts with an emphasis on teaching.
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