Customer Service Front Desk
Resume:
Stefani Wilson
Norfolk, VA *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Cashier
Food Lion-Norfolk, VA
March 2024 to May 2024
Cashier and Customer Service
Chicken Salad Chick-Norfolk, VA
November 2023 to January 2024
• Cashier
• Runner
Front Desk Receptionist
Howard Johnson by Wyndham-Virginia Beach, VA
April 2023 to June 2023
• 3pm-11pm
• Greeting guest
• Booking/Checking in guest
• Accommodate guest (ex. Bringing towels/toilet paper/plungers up to their room)
• Made coffee
• Stocked lobby refrigerator
• Night audit
• Keeping count of drawer
Cashier
Zero's Subs-Virginia Beach, VA
September 2022 to March 2023
• 4pm-9pm/11am-7pm
• Took orders
• Closed
Retail Associate
George's Seafood-Norfolk, VA
July 2022 to September 2022
• 9:45am-6pm
• Cashier
• Stocked Fish
• Steamed shrimp and crabs
• Open/Closed
Team Member
Pelicans SnoBalls-Norfork, Virginia
February 2022 to April 2022
• Cashier
• Made Snoballs
• Closed/Cleaned
Skills
• Food Service
• Cleaning Experience
• Customer Service
• Coffee Experience
• Food Preparation
• Host/Hostess
• Cash Handling
• Night Audit
• Front Desk
• POS
• Guest Services
• Microsoft Word
• Cash handling
• Cash register
• Customer service
• Retail sales
• Guest services
• Restaurant experience
• Front desk
• Leadership
• Food industry
• Food handling
• Food safety
• Serving
• Communication skills
• Basic math
• Retail math
• Phone etiquette
• Sales
• Host/hostess experience
• Organizational skills
• Food service
• Hotel experience
• English
• Microsoft Excel
• Time management
Certifications and Licenses
Food Handler Certification
August 2022 to August 2024
Assessments
Customer service — Proficient
August 2023
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
August 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Front desk agent (hotel) — Proficient
June 2024
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Food service fit: Crew member — Completed
June 2024
Measures the traits that are important for successful food service crew members Full results: Completed
Retail customer service — Proficient
June 2024
Responding to customer situations in a retail setting Full results: Proficient
Work style: Reliability — Proficient
July 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
June 2024
Responding to customer situations with sensitivity Full results: Proficient
Retail customer service — Proficient
July 2023
Responding to customer situations in a retail setting Full results: Proficient
Work style: Reliability — Proficient
February 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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