Security Guard Customer Service
Resume:
Shantel Johnson
Miami, FL *****
*****************@*****.***
Authorized to work in the US for any employer
Work Experience
Security Guard
South Florida Security Group - Miami, FL
September 2022 to October 2022
1. Guardhouse Duties At A Gated Community
2. Providing Direction For Guest Access
3. Providing Parking Passes For Residents Parking
FedEx Package Handler
FedEx Ground - Medley, FL
July 2022 to September 2022
1. Dealt with time management
2. Organized Packages In Order
Assistant Manager
7-Eleven - Miami, FL
February 2021 to June 2022
1. Management of 8 Hour Shift w/Two Employees
2. Manage Any Mishaps During Shift
3. Complete Shift Paperwork Lottery Sales And Gas Sales 4. Customer Service
Security Guard
Securitas - Hollywood, FL
November 2019 to February 2021
1. Flex Officer for Residential and Commercial
2. Areas Such As Condominium & Truck Yards
3. Rover & Patrolled Small Areas
Security Guard
Regions Security
November 2019
1. Unarmed Security Officer
2. Followed all security and safety regulations
3. Excellent attention to detail during emergency situations 4. Conducted hourly dispatch reports
7 Eleven Sales Associate
Miami Dade County - Miami, FL
August 2017 to February 2019
1. Maintaining a clean,safe environment for guest to purchase items. 2. Experience In customer purchases using electronic cash registers. Additional duties consist of, ordering, and stocking merchandise throughout the store and apply gas throughout pos system Cashier
Five Guys - Miami, FL
November 2016 to June 2017
1. Provided high-quality customer service to optimize customer dining experience 2. Placed their orders, received payments and issued receipts, refunds, credits and change 3. Answered questions regarding menu items and gave personal recommendations upon request 4. Maintained clean and orderly checkout area and completed other general cleaning duties such as mopping floors and emptying trashcans
McDonalds Crew Member
McDonald's - Miami Gardens, FL
February 2013 to October 2016
1. Provided high-quality customer service to optimize customer dining experience 2. Placed their orders, received payments and issued receipts, refunds, credits and change 3. Answered questions regarding menu items and gave personal recommendations upon request 4. Maintained clean and orderly checkout area and completed other general cleaning duties such as mopping floors and emptying trashcans
Cashier
Marlins Park - Miami, FL
October 2012 to February 2013
1. Correctly Receive Orders,Processed Payment And Prepared Food Orders In a High-Volume concession setting.
2. Up-sold Additional menu items such as beverages and desert's to increase Sales 3. Maintained clean organized stock rock.
CNA - Certified Nursing Assistant
Bay Oaks Nursing Home - Miami, FL
July 2009 to May 2010
1. Assist Residents With activities for daily living such as bathing Grooming and meals. 2. Observed and documented patient status and reported patient complaints to case manager. 3. Adhere to Safety Guidelines Institutional policies; and company regulations always Education
High school diploma in General Studies
Stone coast academy - North Miami, FL
February 2021 to Present
General in Nursing
Miami Jackson Senior High - Miami, FL
August 2006 to June 2010
Skills
• Customer Service (5 years)
• Patient Care (3 years)
• Administrative Skills (2 years)
• Problem Resolution (4 years)
• Security
• Organizational Skills
• Word
• Surveillance
• Cash handling
• Guest services
• Front desk
• Nursing
• Food Preparation
• Cleaning
• CCTV
• Supervising Experience
• English
Certifications and Licenses
Security Guard
Present
Security Guard License D Officer
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