Assistant Manager Customer Service
Resume:
Ariel Vogel
Maricopa, AZ *****
***.********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Supervisor
Delaware North /San Francisco Giants-Scottsdale, AZ February 2023 to Present
• Supervised 30 staff employees
• Would gather products of whatever was needed for my staff beer, ice, food products
• When we would be short staffed I would perform any job needed to be done. Example:Register, cook or bartender.
• Did inventory for nonalcoholic and alcoholic drinks
• Did daily check outs
• Created work schedules for my sections
Bartender/Server/Trainer/food runner/ host
Assistant Manager
Wingstop-Maricopa, AZ
July 2023 to June 2024
• I managed a staff of 5-15 people a night.
• I supervised the kitchen line to get orders out in a timely manner.
• Helped the cashiers take walk-in, call-in and delivery orders.
• Did nightly inventory and deposit.
• Put out a weekly schedule.
• Trained the new employees.
Bartender
Qwick Professionals/instawork-Phoenix, AZ
January 2022 to May 2023
I bartended at resorts /restaurants and/or special events.
• made drinks for the customers as well as the servers.
• Promote any and all promotional events.
• Helped out wherever I was needed
• I would be out in the pool area taking orders/making drinks for customers or inside the resort at the restaurants.
• Helped maintain a smooth event
• Team player
Assistant Manager/Shift Leader
AJ's Fine Foods bakery-Phoenix, AZ
June 2022 to October 2022
• Customer service for all the customers.
• Made the drinks and packaged baked goods for them and checked the customers out On register.
• Made over 12 types for teas . Various coffee drinks.
• Was offered assistant manager at 90 day review.
• Team player
Dance Instructor/Office Manager
Studio One-Phoenix, AZ
March 2015 to August 2021
• Taught dance class to all levels of students,
• Took monthly payments, sold clothing and merchandise, ordering and stocking of product.
• I would send out monthly invoices.
• Supervised the young classes.
CSR3 Grainger-Tempe, AZ
June 2018 to February 2020
• I helped customers with finding product, if I was unable to find them I got them to technical support to further assist them.
• I would do invoices in the CRMs I used SAP and SOE. I did exchanges, free of charge and/or shipping anything they needed I would go above and beyond for them.
• I updated mailing/billing addresses.
• Transfer calls to the correct department if needed.
• I kept on schedule with my adherence and talk time.
• I would hit 80-100% on my bi weekly Quality.
Csr2/assistant Manager
Direct Energy-Tempe, AZ
July 2016 to March 2018
• Inbound Sales
• Top 3 exceeding on the floor
• Booked and scheduled appointments for Technician to arrive on site
• Data entry - updated customer profile and input sale information
• Take customers credit information
• weekly meeting to go over goals
• Helped or Did interviews and schedules for new and existing employees
• Team building exercises
Credit Analyst/Marketing Manager
Credit Absolute-Scottsdale, AZ
January 2012 to January 2016
• Went over credit reports with clients, went over information that was being disputed,
• Processed letters,30 day monthly reviews over accounts and items.
• Certified Credit Coach
• Edward Jamison Legal Support Team
• Educate on the federal laws of the FCRA and CROA and how to remove inaccurate, outdated or unverifiable reporting negative items
• Help re-establish NEW credit to increase scores on average from 40-100 points in 90 days Bar Manager
RNR-Scottsdale, AZ
February 2011 to May 2013
• Increased customer attendance by providing the customer with an amazing dining experience • Open and closing duties for bar maintenance
• Ran promotional events
• Trained new employees
Interviewed new employees
• Inventory for needed products
Education
Cosmetology
TONI&GUY Hairdressing Academy - Scottsdale, AZ
January 2003 to March 2005
Associate's degree in Dance
SCC - Scottsdale, AZ
September 2001 to May 2003
High school diploma
Saguaro High School - Scottsdale, AZ
September 1997 to May 2001
Skills
• Leadership
• Google Docs
• Continuous improvement
• Event Planning
• Microsoft Outlook
• Marketing
• B2B
• Recruiting
• Typing
• Serving
• English
• Customer support
• Aloha POS
• Asset Management
• Inside Sales
• Databases
• Administrative Experience
• Presentation Skills
• Salesforce
• Microsoft Word
• Word processing
• Accounts receivable
• Writing Skills
• Clerical Experience
• Office Management
• Inventory control
• SAP
• Organizational Skills
• Research
• Customer service
• Math
• Communication Skills
• Bartending
• Public Speaking
• Mentoring
• CRM Software
• Management
• Microsoft Excel
• Fundraising
• Conflict Management
• Negotiation
• Food preparation
• Micros POS
• Windows
• Microsoft Office
• Banquet Experience
• Teaching
• Microsoft Powerpoint
• Dancing
• Coffee Experience
• Merchandising
• Upselling
• Tutoring
Certifications and Licenses
Food Handler Certification
Bartender License
Assessments
Retail management — Proficient
June 2024
Managing staff, customer relationships, and finances in a retail environment Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient May 2024
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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