Call Center Assistant Manager
Resume:
Jasmine Samuels
Strong and Dedicated
Spring, TX 77373
**************@*****.***
Leadership is my first name. I bring out great qualities in responsibility, respect, and reliability. I will exceed your expectations. Being able to get the job done is my first priority. Authorized to work in the US for any employer
Work Experience
Supervisor
Freedom Solar Power - Houston, TX
July 2022 to Present
I am a supervisor for a call center that sells solar panels. I am responsible for a team right now that has down sized to 17 people. I train and coach daily. I make sure the team as a whole are hitting their targeted numbers. I report to my the director of the call center. I maintain eyes on the floor! Store Manager
GNC - Houston, TX
July 2013 to July 2022
• answered phone
• made weekly work schedule
• handled customer complaints
• kept store in neat order
• trained employees
• keep exemplary inventory
Assistant Manager
The Children's Place - Houston, TX
October 2020 to March 2021
• Opened and closed the store at the beginning and end of shifts
• Pursued sales leads to advance store growth
• Managed a group of associates
• Maintained all operations within the store
• Upheld a high standard of customer service
• Managed daily reports of transactions
Assistant Manager
Famous Footwear - Houston, TX
August 2019 to March 2021
• Maintained all operations within the store
• Opened and closed the store at the beginning and end of shifts
• Upheld a high standard of customer service
• Managed daily reports of transactions
• Ordered and stocked store merchandise
Assistant Manager
rue21 - Houston, TX
November 2018 to July 2019
• Help assist store manager daily handled cash deposits
• open and close store
• made sure employees were trained
• assist in hiring employees
• kept store neat and clean
Waitress
Armadillo Palace - Houston, TX
April 2017 to March 2018
• answered phone
• seated people
• took food and drink order
• cashier
• delivered food
Education
High school diploma
Junction City High School - Junction City, AR
August 2007 to May 2011
Skills
• Retail Management
• Store Management Experience
• Cash Handling
• Merchandising
• Planograms
• Recruiting
• Loss Prevention
• Payroll
• Supervising Experience
• Profit & Loss
• Assistant Manager Experience
• Inventory Control
• Pricing
• Management
• Operations Management
Languages
• English - Expert
Certifications and Licenses
Life & Health Insurance License
September 2023 to September 2025
Assessments
Management & leadership skills: Impact & influence — Proficient January 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Retail customer service — Proficient
February 2022
Responding to customer situations in a retail setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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