Customer Service Part-Time

PAMELA TAYLOR

*** ******* *****, ***** ** ***** - 203-***-**** (Cell)

OBJECTIVE

Seeking a responsible and challenging position with upward mobility that will help me to make full use of my talents and abilities. A position that will further me to attain my future goals. Torsion to be the Service Provider, Commitment to Excellence & creating positive interactions & memorable experiences, my core values are Respect-Responsive-Take Responsibility and Reach for Excellence. Vision- "Will bring value to our customers by providing services where, when, and how they want them"

EDUCATION

SCHOOL NAME: GREATER HARTFORD COMMUNITY COLLEGE-HTFD Completed Medical Word Processing Secretarial and the American Institute of Banking from 1982-1984. SCHOOL NAME: CPCE-Shelton American Management Assoc Completed - WordPerfect 5.0 and 6.0A training, and Lotus 123 and Upgrade to Lotus-1994-1995, Prophecy, VAX, and various Customer Service Seminars 1995-present. 1999, Access 97, Excel 97 for WindPowerPointer Point. 20ssfully completed training Excel 97, Access 97, Word 97.

EXPERIENCE

ORGANIZATION NAME: AQUARION WATER COMPANY-MONROE

Department team oversees and pursues all delinquent accounts, contact/follow-up of action taking due to shut off or legal court hearings and outside collection agencies. Negotiate payment and arrangement with customers, skip trace delinquent accounts, take corrective actions checked check, record collection activity online, and inspect land records and property ownership onsite. Maintain firm and tactful approach, and even stemlike aness-likeean ss like attitude, heavy Telephone, calls and resolving billing and service issues. Processing and Depositing of field and customer payment, unallocated cash report, FISC, Excel spreadsheet, et and basis reports, letters, etc and other duties as required - 3/93 – Present ORGANIZATION NAME: PEOPLE’S BANK-BRIDGEPORT

Repayment Specialist – part-time 1/97 – 8/2004

ORGANIZATION NAME: UNION TRUST COMPANY-TRAP FALLS

Installment Loan Collector II- 3/88 Chargeback Accounts) ORGANIZATION NAME: BRIDGEPORT HOSPITAL

Administration Patient Accounts-1/85 - 3/88 (Emergency Room) ORGANIZATION NAME: VISITING NURSING ASSOCIATION

PAYROLL COORDINATOR ASSISTANT-3/83 – 2/85 (AUTOMATIC DATA PROCESSING) SKILLS

Trained on the Lanier "No Problem and "Type Master", Wangwriter, Excel, Access 97, Windows 95 and 97Notesus notes, PowerPoint, Word Perfect and IBM 36-word 36 word processor; IBM PC microcomputer; used as a word processor; IBM computer; Adler, Royal, IBM Wheelwriter 3 and 5, and IBM 65 electronic typewriters; electronic ten-key calculator and transcriber. Canon copier NP-500 AF, and Canon Copier NP-7550; Kodak ORACLE microfiche reader and printer; Telex 1280 Paradox, Brother Twinwriter 5; Lotus 123, SAP System, DOS, VAX, Vlierm 4.4- Mosaic Interface, -mail, cc-ma, il, and various CRT terminals.

References available upon request.