Data Entry Customer Service
Resume:
Kacey Robling
Belton, MO *****
*********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Team Lead/title specialist
Acertus - Lenexa, KS
October 2021 to August 2023
Ensure the team was up to date on work, QC work before being sent out, update manager with the progress of the team,attend meetings and take notes. Follow and update the procedures each state required in regards to titling and registration of vehicles. Caretaker
Self - Peculiar, MO
July 2017 to January 2020
I was the caretaker for my 92 year old grandmother until her passing January 30, 2020. Call Center Representative
Centrinex - Lenexa, KS
February 2019 to June 2019
Take inbound calls From customers and assist in the completion of loan application. Make outbound calls to customers when inbound calls were slow
Billing Clerk
Neovia Logistics Services, LLC - Belton, MO
May 2017 to April 2018
Data entry, customer service via telephone, email, IM. Filing, copying, special tasks as assigned by supervisor
Self Employed Ebay Top Rated Seller
Myself - Lees Summit, MO
June 2007 to April 2017
I list items for sell on Ebay and package and ship them through USPS, UPS, or FEDEX. Customer service is a big deal to me because if my customers aren't happy then they won't purchase items from me. Exam Clerk
Internal Revenue Service - Kansas City, MO
April 2003 to April 2007
data entry, use multiple computer programs,time management, inventory control, answer phones, filing, make detailed reports for the DC office, customer service, faxing, copying, I performed most administrative/clerical duties. I was also given special projects by my manager that had to be completed by specific deadlines
Mail Equipment Operator/ Assistant Team Leader
Internal Revenue Service - Kansas City, MO
January 1997 to March 2003
operate mail opening machine, presort tax notices, meter mail, file notices, data entry, computer skills, sort tax returns, special projects as given by manager Education
High school or equivalent in Accounting
Longview Community College - Lees Summit, MO
1998 to 2007
Skills
• Microsoft Office, Excel, Word, Outlook, printer, copier, 10 key, calculator, all administrative/clerical duties (10+ years)
• Data Entry
• Scheduling
• Outlook
• Billing
• Cashier
• Excel
• Filing
• Receptionist (5 years)
• Time Management
• Assistant Manager Experience (5 years)
• Organizational Skills
• Accounting (2 years)
• Front Desk
• Microsoft Outlook
• Project Scheduling
• Bank Reconciliation
• Tax Experience
• Account Reconciliation
• Office Management
• Bookkeeping
• Microsoft Excel
• Administrative experience
• Clerical experience
• Customer service
• Filing
• Data entry
• Bookkeeping
• Clerical experience
• Customer service
• Front desk
• Leadership
• Office management
• Tax experience
• Microsoft Office
• Communication skills
• Organizational skills
• Time management
• Sales
• Records management
• English
• Phone etiquette
Certifications and Licenses
driver's license
Assessments
Scheduling — Proficient
March 2024
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
April 2024
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Food service: Customer situations — Proficient
April 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Time management skills — Proficient
April 2024
Managing one's own time to complete tasks quickly and efficiently Full results: Proficient
Working with MS Word documents — Proficient
March 2024
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Administrative assistant/receptionist — Proficient June 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Cooking skills: Basic food preparation — Proficient October 2021
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Data entry: Attention to detail — Proficient
March 2024
Maintaining data integrity by detecting errors
Full results: Proficient
Customer service — Proficient
October 2021
Identifying and resolving common customer issues
Full results: Proficient
Office manager — Proficient
March 2024
Scheduling and budgeting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am goal oriented, have a strong attention to detail, very quick learner, and team player. I'm easygoing and like a fast paced challenging environment.
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