Customer Service Representative

JACQUELYN ABBOTT UX/UI Designer

Venice, FL 206-***-**** *************@*****.*** LinkedIn

Portfolio

SUMMARY

Highly motivated and creative UX/UI designer with a strong passion for user-centered design. A recent graduate with a solid foundation in design principles and methodologies. Skilled in conducting user research, creating wireframes, and crafting intuitive user interfaces. Excellent collaboration and communication skills, able to work effectively in cross-functional teams. SKILLS

Technical: Figma, XD, Sketch, Webflow, Adobe Suite, Google Suite, Basic HTML, JQuery JavaScript

Research: Competitive Analysis, Heuristic Evaluation, Journey Mapping, Empathy Mapping, User Interviews, User Testing, Benchmarking, Ethnography, Task Analysis

EXPERIENCE

Kotis Design Tukwila, WA

Embroidery and Sewing Machine Operator and manager

● Sewed and prepared garments by company standards and client deadlines

● Used different measuring tools and machines to produce items within fractions of an inch

● Organized daily production schedules by coordinating availability of teammates raising department morale and productivity by about 20%.

● Ability to perform and multitask under stress

● Reduced maintenance costs for machines by an average of 30% by obtaining Sewing Machine Repair Certification and fixing machines as needed if within my scope, or ordering the needed parts and contracting an engineer to do the work.

● Trained all employees in my department value-based skills like time management, out of the box problem solving, how to use the company’s proprietary order system i helped design, so they can jump on the next project by themselves, and communicating issues as soon as they happen before they become a problem for for production, leading to a more efficient, cohesive team that enjoys working together.

EDUCATION

Thinkful Online

Certificate, UX/UI Program

UX/UI Development Program 07/2023 -12/2023

● Completed several modules, assessments and assignments while learning frameworks under the guidance of several mentors in the field in a student-mentor relationship

● Learned web development and design industry best practices and standards in a full-time, five-month program

● Completed several hands-on virtual lab-based projects designed to simulate real-world challenges

● Professional projects completed as part of the curriculum include: o Bus/Transportation App prototype

● Created an app to solve the problem of confusion with which bus was next at a certain stop, keeping riders from boarding the wrong one

● Created user flows and site maps to ease the transition into the prototyping phases

● Created user personas and surveys to help users better understand the mission and goal of the project

● Conducted user interviews to find ease of usability solutions and implemented them into hi-fi and final drafts of design

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