Inventory Management Customer Service

Mahlet Tesfaye

************@*****.*** 707-***-**** Silver Spring MD

Summary

Experienced in providing exceptional customer services, managing daily operations, and leading teams to success. Demonstrates strong business expertise in scheduling, financial oversight, and inventory management. Dedicated to maintaining high standards of service and creating welcoming environments for clients. Skills

• Customer Service

• Cash Handling

• Problem Solving

• Inventory Management

• Sales & Marketing

• Communication

Professional Experience

Salon Nairobi

Front Desk, Kenya 02/2022- 10/2023

• Greeted clients warmly and ensured a positive first impression, fostering a welcoming environment.

• Managed a high volume of incoming calls, scheduling appointments, and resolving client inquiries promptly and professionally.

• Handled cash transactions, processed payments accurately, and maintained financial records.

• Coordinated with stylists and technicians to optimize appointment scheduling and ensure efficient workflow.

• Assisted with inventory management, including stocking and restocking salon products. Owner/Manager

Kids Shop, Ethiopia 01/2018- 02/2020

• Established and managed a retail store specializing in children's products sourced from Bangkok, Dubai, and Thailand.

• Oversaw all aspects of store operations, including sales, marketing, staffing, and customer service.

• Managed the importation process, including logistics, customs clearance, and inventory management, ensuring timely and cost-effective delivery of products to the store.

• Implemented effective merchandising strategies to optimize product visibility and drive sales

• Maintained accurate financial records, including budgeting, inventory tracking, and profit analysis. Owner / Manager SPA service

Massage Therapist, Ethiopia 10/2016- 01/2018

• Provided high-quality massage therapy services to clients, including deep tissue, Swedish, and hot stone massages.

• Managed daily spa operations, including scheduling, inventory management, and financial oversight.

• Ensured compliance with health and safety regulations and maintained a clean, relaxing environment.

• Owned and operated a successful spa offering a range of therapeutic services. Education

High school Diploma

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