Sales Representative Help Desk

TALISHA RAHMAN

**************@*****.*** www.linkedin.com/in/talisha-rahman New York, NY

EDUCATION CUNY New York City College of Technology, B.T. in Computer Systems (Honors: 3.5/4 GPA) Anticipated Graduation: Dec 2025 SKILLS Programming Languages Python · Java · JavaScript · C++ · C# · HTML · CSS Spoken Languages Fluent in English · Bengali · Hindi Competent in Bookeeping · Accounting

PROFESSIONAL EXPERIENCE iROBOT Seasonal Sales Representative/Brand Ambassador November 2022 - December 2022 ● Conducted product demonstrations and provided technical explanations, contributing to a 25% increase in holiday season sales ● Collaborated with team members to enhance CRM usage, boosting customer follow-up efficiency by 15% ● Troubleshot demo unit issues on-site, reducing customer downtime and ensuring seamless product presentations

CGC- NY COMIC CON Issue/Help Desk Operator October 2021/ 2022 ●Managed attendee badge issues through a ticketing system, resulting in a 95% first-time resolution rate. ● Offered technical support for event software, improving user satisfaction and reducing wait times by 30%.

● Created an event troubleshooting guide that enhanced team efficiency and reduced average resolution time by 20%. RHINO MED COVID-19 Screening Assistant January 2022 ● Streamlined patient check-in procedures using digital tools, cutting wait times by 40% ● Assisted in implementing touchless health screening technology, improving patient data accuracy by 50% ● Provided critical health guidance, contributing to a 20% decrease in repeat COVID-19 tests due to improved community awareness PROJECTS & LEADERSHIP EXPERIENCE RTC x CodePath NYC Technical Interview Prep Program June -August 2024 ● Completed an intensive 10-week program focusing on data structures, algorithms, and problem-solving techniques, resulting in a significant improvement in technical interview performance ● Developed multiple coding projects in languages such as Python and Java, enhancing practical coding skills and preparing for technical challenges ● Participated in mock interviews with industry professionals, gaining valuable feedback and increasing confidence and readiness for real-world technical interviews NYU AI SCHOOL PARTICIPANT June 2024 ● Engaged in a week-long intensive AI and machine learning course, working on hands-on projects that applied AI concepts to solve real-world problems, leading to a 30% improvement in model prediction accuracy ● Created and tested machine learning models using Python libraries like TensorFlow and Scikit-Learn, which increased understanding of data analysis and model optimization techniques ● Collaborated with peers on a group project to develop an AI-based application, enhancing teamwork and project management skills while successfully implementing a predictive analytics tool for a class project MENTORS IN MEDICINE SYEP July-August 2020 ● Led initiatives to create and distribute COVID-19 educational materials, increasing community health awareness by 40% ● Coordinated with local health authorities to ensure the accuracy of the information, resulting in successful outreach efforts ● Managed workshops on public health safety, showcasing leadership and community engagement skills. GIRLS WHO CODE INTERN July-August 2020 ● Engaged in coding projects using Python and JavaScript, contributing to group and individual programming assignments ● Participated in a virtual program focused on empowering young women with essential computer science skills for societal impact and career readiness, enhancing my coding proficiency and project management abilities ● MCollaborated with peers in a supportive learning environment, culminating in a final presentation of a group project that addressed a real-world problem using technology.

NAF CAREER READINESS INTERN June-July 2020 ● Analyzed local business responses to COVID-19, providing insights that supported strategic adaptations and increased resilience ● Compiled a detailed report on pandemic challenges and opportunities, used by local chambers of commerce to inform policy

AWARDS / CERTIFICATIONS Honors Scholar Program Aug 20213 – Present CPR/AED for Professional Rescuers 2022 NOCTI Accounting Assessment 2022 Honor Roll, National Honor Society 2019 Certified Microsoft Word Specialist 2017