Customer Service Office Assistant
Resume:
Jennifer Gillespie
Flint, MI *****
*******************@*****.***
My personal and professional experience has made me into the unique individual I am today, I am looking for a career that I can grow and learn from. A career that will take my skills and build on my assets. I am knowledgeable in many areas such as customer service, senior care, office, phlebotomy and management skills just to name a few .
Work Experience
Caregiver
Papa pals-Flint, MI
April 2023 to October 2023
Senior companion housekeeping cooking
Caregiver
Marcie linderburg-Flint, MI
August 2012 to May 2022
Care taker, dog walker, wound care, medication reminding, etc Babysitter
Sara rense-Flint, MI
April 2020 to April 2022
Nanny to Two special needs children
Office Assistant
Hispanic Technology and Community Center-Flint, MI February 2010 to August 2011
Helped individuals use computers and getting government assistance Old Navy Sales Associate
Old Navy-Flint, MI
April 2008 to February 2009
Cash register, customer service fitting room stock shelves Assistant Store Manager
American Greetings-Flint, MI
November 2005 to February 2009
Help run store, count cash and take inventory
Server/Hostess
Bob Evans Restaurants-Flint, MI
March 2001 to December 2007
Cash register wait tables greet customers
Education
Certification in Phlebotomy
Medcerts - Michigan Center, MI
March 2024 to Present
Bachelor's degree in Homeland Security
Post University - Remote
August 2021 to Present
Skills
• Leadership
• Mentoring
• Customer service
• Front desk
• Typing
• Supervising experience
• Team management
• Cash handling
• Cash register
• Shift management
• POS
• Retail sales
• Sales
• Childcare
• Sales management
• Store management
• Serving
• Restaurant experience
• Time management
• Microsoft Office
• Communication skills
• English
• Organizational skills
• Cooking
• Senior care
• Home care
• Caregiving
• ADLs
• Medication administration
• Upselling
• Microsoft Word
• Microsoft Powerpoint
• Computer skills
• Experience working with students
• Phlebotomy
Certifications and Licenses
Certified Home Health Aide
April 2008 to Present
Dementia
April 2008 to Present
Certified Phlebotomy Technician
June 2024 to Present
I finished my phlebotomy training and looking forward to become fully certified in the process of finishing clinical and nha testing
Assessments
Front desk agent (hotel) — Proficient
December 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Food service: Customer situations — Completed
May 2024
Identifying and addressing customer needs in a food service setting Full results: Completed
Business math — Proficient
May 2024
Using basic math to solve problems in a business context Full results: Proficient
Elementary school classroom management — Proficient January 2024
Managing behavior in elementary school classrooms
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient December 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Sales skills — Proficient
December 2023
Influencing and negotiating with customers
Full results: Proficient
Attention to detail — Proficient
December 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work motivation — Completed
February 2024
Level of motivation and discipline applied toward work Full results: Completed
Caregiver fit — Proficient
December 2023
Measures the traits that are important for successful caregivers Full results: Proficient
Early childhood development — Proficient
December 2023
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Cleaner fit — Proficient
May 2024
Measures the traits that are important for successful cleaners Full results: Proficient
Home health aide skills — Proficient
December 2023
Providing care to patients in a home setting
Full results: Proficient
Home health aide skills — Proficient
January 2024
Providing care to patients in a home setting
Full results: Proficient
Work style: Reliability — Completed
December 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Clinical judgment — Proficient
May 2024
Assessing a patient's condition and implementing the appropriate medical intervention Full results: Proficient
Security guard skills — Proficient
December 2023
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Food safety — Proficient
May 2024
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Retail customer service — Proficient
December 2023
Responding to customer situations in a retail setting Full results: Proficient
Customer focus & orientation — Proficient
December 2023
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
December 2023
Identifying and resolving common customer issues
Full results: Proficient
Social media — Completed
January 2024
Knowledge of social media techniques and analytics interpretation Full results: Completed
Nursing assistant skills — Proficient
May 2024
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient
Food service fit: Crew member — Proficient
January 2024
Measures the traits that are important for successful food service crew members Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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