Customer Service Representative
Resume:
Kenyatta Strother
Customer Service Representative
Lexington, SC 29072
**************@*****.***
Willing to relocate to: Columbia, SC
Work Experience
Customer Service Advocate II
Aston Carter - Columbia, SC
August 2022 to Present
Proactively resolve member and/or provider questions and concerns using computer based resources to find answers.
Communicate by via telephone, written weber walk-in inquiries. Initiate r process adjustments and perform other research as needed to resolve inquiries. Extensive research may be needed and it may be necessary to collaborate with other departments. Accurately document the questions is vital.
Follow through with complaints until resolved or report management as needed. Maintain basic knowledge of quality work instructions, company policies and timeline standards. Customer Support Specialist III Eligibility and Enrollment Conduent - Columbia, SC
April 2019 to August 2022
Assist Medicaid recipients with information on cases. Update information on accounts. Escalate cases as necessary. Team Player. Navigate and provide accurate information in a timely manner. Enroll new members, working for Medicaid Member Contact Center.Maintaining and documentation for 5 systems per call.Floor support when needed. Data Entry, updating account information. Assist Medicare recipients will Medicaid/Medicare accounts who are dual eligible. Knowledge of EOB referrals and referrals to other companies within Medicaid.
Certified Nursing Assistant
Lexington Medical Center Extended Care - Lexington, SC October 2011 to December 2018
Columbia, SC
Assist residents with ADL's, vital signs, daily kiosk charting, supervision, and provide empathy at all times. Sara Lift, Hoyer Lift, sit to Stand.
Certified Nursing Assistant
White Oak Newberry
July 2017 to October 2017
Assist residents with ADL's: Feeding Bathing Dressing Transfers while providing Empathy and maintaining a clean and safe work environment. Daily Charting on Care. Med Tech
Agape - Lexington, SC
April 2009 to October 2011
Preformed med pass in timely manner. Knowledge of correct medications to correct residents. Supervision of caregivers. Ordered medications with pharmacy. Passed med tech course. Assistant Manager
CheckMax - Columbia, SC
March 2004 to April 2008
Assisted in managing 2 to 3 employees while overseeing all functions of payday loans. Assist customers with loan approvals, cash handling,responsible for collecting on delinquent accounts, market business daily, printed daily reports, Supervised and trained employees, responsible for opening and closing location, and provided courtesy calls for current accounts. Banking Cashier
Kentucky Fried Chicken/ Long John Silvers - Lexington, SC August 1996 to August 2000
Rang up orders, cash handling, assisted customers orders, maintain clean and safe work environment. Education
High school
Skills
• CUSTOMER SERVICE Representative (7 years)
• DATA ENTRY (7 years)
• Typing (10+ years)
• Floor Support (Less than 1 year)
• Customer Support Specialist (4 years)
• Medication Administration
• Computer programs: Microsoft Word, Outlook, Excel (7 years)
• Assistant Manager (4 years)
• Multi Task (10+ years)
• Cash handling (10+ years)
Certifications and Licenses
CPR/First Aid
March 2019 to March 2021
BLS for Adults, children and infants.
Certified Nursing Assistant (CNA)
August 2011 to April 2019
Assist residents with ADL’s, vital signs, documentation, transfers, while providing Empathy. CPR
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