Cyber Security Customer Service

Muna Sharma Pandit

Centreville, VA ********.*@*****.*** 703-***-****

OBJECTIVE

Aspiring cyber security professional with a solid foundation in cyber security principles and technologies, seeking to leverage extensive knowledge of security tools, risk management, and cybersecurity compliance to secure a challenging position in the cyber security field. Brings hands-on experience in customer service and a proven track record of applying problem-solving skills to ensure robust security postures in dynamic environments.

SKILLS

Proficient in MS Office, with advanced cybersecurity tool knowledge (Wireshark, Nmap, Nessus, Snort, PowerShell).

Strong understanding of sales techniques and customer service excellence.

Experienced in delivery procedures and mobile ordering systems.

Excellent in problem resolution, organization, team building, and motivation.

Deep knowledge of cybersecurity standards and frameworks (NIST 800-53, COBIT, COSO).

Familiar with cloud platforms, particularly AWS, and cybersecurity compliance regulations.

EDUCATION

Bachelor of Professional Studies in Cyber Security – GPA: 3.40

George Washington University, Ashburn, VA 2022-2024

Specialized in SDLC, cybersecurity audit, risk management, and compliance (HIPAA, PCI-DSS, CIPA, SOX).

Advanced understanding of networking protocols, Wireshark, VMs, AWS cloud, MITRE ATT&CK, Cyber Kill Chain.

Conducted a vulnerability assessment project focusing on practical security measures.

Extensive knowledge of Networking protocol and Operating systems.

Currently preparing for the Security+ certification examination.

Project Management and tools (Scrum, Sprint, Jira, Kanban and more), SDLC.

Intermediate knowledge of Splunk.

Lockheed Martin's Cyber Kill Chain.

ASSOCIATE OF APPLIED SCIENCE IN CYBER SECURITY – GPA: 3.79

Northern Virginia Community College, Annandale, VA 2019-2021

Gained proficiency in security/vulnerabilities scanning tools (Wireshark, Nmap, IDS/IPS, Air crack-ng, Nessus, Snort, TCPDump), SQL.

Developed a foundational understanding of Linux systems (Kali, Metasploit) and JavaScript.

RELEVANT PROJECTS

Active Directory on Windows Server 2016: Implemented Active Directory, enhancing domain management and user permissions control.

Wireshark Network Analysis: Analyzed TCP/IP protocols with Wireshark, identifying network issues and security vulnerabilities.

Security Assessment with Metasploit & Nessus: Conducted penetration testing on Windows 7, identifying vulnerabilities and testing system defenses.

AWS Cloud Migration: Developed a migration plan to AWS, demonstrating cloud integration and project management skills.

Disaster Recovery Planning: Created and executed disaster recovery strategies, ensuring business continuity and risk management.

Forensic Tools: FTK manager, Carving.

Firewalls (Palo Alto).

RELEVANT COURSES

Principle of cybersecurity

Ethics, law, and policy

Data communication and networking

Incident response

IP security and VPN technology

Compliance and risk management

Network security

IT security system audits

Cloud security

Intrusion detection management

IT security defense countermeasure

Cyber investigation in IT

Digital forensic

Cyber-attack tools and technique

Project management in IT

EXPERIENCE

PERSONAL SHOPPER/CUSTOMER SERVICE 12/2015 to Present

Walmart – Fairfax, VA

Demonstrated exceptional customer service skills by effectively responding to customer needs, leading to a 10% decrease in product damage through efficient packing and order handling.

Enhanced store displays and inventory management for special events and seasonal changes, showcasing an ability to adapt and manage tasks in a dynamic environment.

Fostered positive relationships with store personnel, highlighting interpersonal and professional communication skills.

ADDITIONAL INFORMATION

Languages Spoken – English, Nepali & Hindi

Nationality – USA

Ethnicity – Nepalese Asian

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