Customer Service Veterinary Assistant
Resume:
Emily Parra
El Centro, CA *****
************@*****.***
Willing to relocate to: Imperial, CA - Brawley, CA - Heber, CA Authorized to work in the US for any employer
Work Experience
Veterinary Assistant
Mercy Animal Hospital - Long Beach, CA
September 2020 to September 2020
Receptionist work such as:
Answering phones in a warm and welcoming manner
Writing down messages from clients over the phone and in person and forwarding them to the veterinarian and his wife in a quick, efficient manner Scheduling appointments for clients
Receiving cash and credit card payments
Printing out receipts for clients
Faxing documents
Technical work:
Printing out drug labels and physically filling prescriptions Handling various animals of different sizes, breeds and temperments Assisting the veterinarian in procedures by restraining the animals and moving the animal so the procedure can be done in the most efficient way
Administering gas anaesthesia
Removing stitches
Bathing animals
House Cleaning:
Cleaning all sanitizing work and public areas
Sweeping and moping the floor
Taking out trash
Cleaning and sterilizing surgery and procedure rooms counter tops and tables Cleaning and sanitizing kennels
Animal care:
Feeding and giving water and providing blankets to dogs and cats and providing a clean litter box to cats Cashier
Flame Broiler - Torrance, CA
May 2019 to February 2020
Providing excellent customer service by greeting guests as they enter the restaurant, assisting guests in selection of menu items and inputting orders in POS system. Multi tasking in cleaning, prepping orders and serving orders. Keeping restrooms and all guest and employee areas neat, orderly, stocked, clean and sanitized.
Cashier
Charo Chicken - Torrance, CA
January 2019 to May 2019
Team Member
Jack in the Box
December 2015 to November 2018
Welcoming and thanking guests that come in and leave the restaurant. Keeping employee areas, guest areas, and restrooms clean, neat, orderly, stocked and sanitized. Balancing register at the beginning and end of each shift. Inputting orders into register. Bagging orders for drive thru and to go orders. Serving orders to dine in guests.
Team Member
Jamba Juice Franchise (Vitaligent, LLC) - San Pedro, CA August 2015 to December 2015
Responsibilities
Greet each guest as they walk into the store and make them feel welcomed. Providing excellent customer service by assisting each customer with the choosing of their smoothie or juice. Ringing up and completing their order on the POS system. Opening of the store and setting it up as required by my manager. Preparation of foods to be served to customers. Keeping my work area and the store in general clean, stocked and maintained.
Accomplishments
I show my myself a team player and hard worker to the management and co workers. I am friendly to each customer and welcome them back to the store. I am able to increase sales as I further develop my suggestive selling skills.
Skills Used
Suggestive selling and providing excellent customer service. I show myself to be a hard worker and team player.
Person In Charge
Subway - San Pedro, CA
February 2013 to October 2015
Responsibilities
Building of sandwiches, providing excellent customer service, closing of store, balancing cash drawer, keeping my work neat, orderly and stocked.
Accomplishments
I was able to use and build on my suggestive selling skills. I make every customer feel welcomed by greeting them as they walk into the store and by providing a smile and a happy, upbeat attitude. Skills Used
Suggestive selling, providing excellent customer service and speed and high quality of service and keeping my area clean, neat and orderly.
Veterinary Assistant/Receptionist
Vet Care Mobile Pet Clinic - Garden Grove, CA
2007 to 2009
Responsibilities
Administered vaccines to cats and dogs, clipped nails, assisted in blood draws, provided information to clients on basic pet health and vaccines. Assisted the veterinarian with holding and restraining of animals. Accomplishments
I learned more in depth of the various vaccines necessary to maintain healthy cats and dogs and was able to use my skills of handling of various temperaments of animals and the skills also acquired of blood draws and vaccine administration.
Skills Used
Vaccine administration, blood draws, nail clipping, informing clients of pet health and vaccines. Animal Care Technician
South East Area Animal Control Authority/Shelter - Downey, CA January 2004 to September 2005
Responsibilities
Cleaned kennels, handled, worked with, and was constantly around various breeds and classes of wild, domestic and feral animals. Administered vaccines to cats and dogs entering the shelter. Did basic exams to determine health of animals. Performed euthanasia. Assisted veterinarian with spay and neutering of cats and dogs. Assisted clients with selection and adoption process. Helped in reuniting lost pets to their owners.
Accomplishments
I was able to provide excellent customer service to clients and to handle the animals in a loving, humane way. I also got to feed the animals and spend time nurturing the animals by petting them and holding them and some were restored to once again being adoptable. Skills Used
Customer service, my love for animals which resulted in excellent care and treatment for them. Housekeeping skills by keeping my area clean and neat and thoroughly cleaning the kennels and other areas of the shelter.
Education
Diploma in Surgical Technology in Surgical Technology Career Colleges of America - South Gate, CA
2006 to 2008
Associates Degree in General Studies
Cerritos College - Norwalk, CA
2001 to 2005
High School Diploma in General Education
Warren High - Downey, CA
1999 to 2001
Skills
• Cleaning
• Animal Care
• time management
• Organizational Skills
• Animal Restraint
• Veterinary Assistant
• Pet Care
• Veterinary Technician Experience
• Animal Handling
• Kennel Experience
• Hospital Experience
• Front Desk
• Customer service
• Pet Grooming
• POS
• Triage
Assessments
Retail customer service — Proficient
December 2021
Responding to customer situations in a retail setting Full results: Proficient
Food safety — Proficient
December 2021
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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