Customer Service/Support,Time Management,Dietary Supplements
Resume:
YASHIA
GOSS
**********@*****.***
Roanoke, AL 36274
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SKILLS
Nutrition Assessment
Food Safety Regulations
Sanitation protocols
Nutritional knowledge
Meal Planning
Dietary Restrictions
Menu development
Special Diets Management
Time Management
Cleaning and sanitizing
Customer service skills
Customer service understanding
Customer service standards
Inbound Customer Service
Customer service support
Effective customer service
Customer service focus
Attentive Customer Service
Strong customer service
Proficient Customer Service
Professional Customer Service
EDUCATION
Handley High School
Roanoke, AL • 05/2000
Diploma : Education
PROFESSIONAL SUMMARY
I love to learn different things that brings more knowledge teaching me to understand the concept or reasoning of the importance. I am a team player who don't mind getting in the trenches for the team to guarantee a win for all. I will be the one who pays attention to the details developing structure keeping things organized and a priority to ensure all aspects are met & up to satisfaction
WORK HISTORY
Felders Services - Dietary Aide Leader
Roanoke, AL • 11/2021 - Current
Maintained accurate records of patient preferences, updating them as needed to provide consistent service.
Efficiently managed inventory levels, reducing costs while maintaining adequate supplies for daily operations.
Optimized budget allocation by negotiating contracts with vendors, securing cost-effective pricing for food and supplies.
Coordinated special events such as holiday meals or themed dinners, creating enjoyable experiences for patients while adhering to their dietary needs.
Facilitated communication between the dining services department and other healthcare professionals to guarantee seamless coordination of patient care.
JAC Products Inc. - Quality Control Inspector
Franklin, GA • 03/2018 - 10/2021
Communicated with production team members about quality issues.
Inspected quality of products, taking note of functionality, appearance and other specifications.
Inspected incoming and outgoing materials for accuracy and quality.
Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
InterCall - Customer Service Representative Agent
West Point, GA • 05/2014 - 02/2018
Answered customer telephone calls promptly to avoid on-hold wait times.
Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
Built rapport with clients through active listening, empathy, and understanding of their individual needs.
Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
Offered advice and assistance to customers, paying attention to special needs or wants.
ADDITIONAL INFORMATION
I like to make people laugh making a calm, relaxed and joyful work environment. I believe we all work better when there is more peace & less tension allowing a comfortable, natural work environment.
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