CB
CARRIE BORNTRAGER
**************@*****.*** +1-704-***-**** Gastonia, NC 28054
Friendly Insurance Verification Specialist promoting a background in keeping sensitive patient data confidential while maintaining knowledge of Medicaid and private policy benefits. Possessing great relationship building and communication skills. Looking to tackle new challenges with a company that values dynamic skills and a strong work ethic. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Sales
Management
Inventory
Merchandising
Word
Microsoft Office
Receptionist
Optical Experience
Medical Receptionist
Planograms
Medical Records
Medical Billing
Insurance Verification
Medical Scheduling
Patient Care
Medical Office Experience
Medical Terminology
HIPAA
Administrative experience
Microsoft Word
Computer Skills
Claims Management
Data Entry
Eligibility Determination
Gaston Eye Associates Gastonia, NC
Insurance Associate/Optician Technician
05/2019 - Current
Maintaining the optical lab, working with patients to order glasses, checking in glasses daily with the lensometer as well as working with our lab making sure we get patients' orders in a timely manner Assisted customers with their insurance coverage needs, including providing quotes and answering questions.
Provided administrative support such as filing documents electronically or physically.
Filed and submitted insurance claims.
Double-checked and reviewed documentation for denied and accepted insurance claims.
Assisted claimants, providers and clients with problems or questions regarding claims.
Processed claims for payment or forwarded to appropriate personnel for further investigation
Collaborated with fellow team members to manage large volume of claims. Eyecare Partners Charlotte, NC
Lead Optician
09/2018 - 05/2019
Maintaining the optical lab, working with patients to order glasses and contacts, checking in glasses daily with the lensometer as well as working with our lab making sure we get patients' orders in a timely manner, pulling and creating insurance for patients prior to visits, ordering supplies Summary
Core Qualifications
Work Experience
I have been moved up to head optician in a short amount of time to oversee all of the lab functions
Walgreens
Gastonia - Assistant Manager
10/2017 - 09/2018
Take care of daily operations alongside store manager and run store alone in absence of manager
Conduct interviews, maintain inventory, accept deliveries, stock, customer service, etc.
Gaston College Dallas, NC
Associate of Arts in Associate of Arts
05/2013
Kings Mountain High School Kings Mountain, NC
High School Diploma
05/1995
Gaston College
Associate's degree in General Studies
Receptionist, Expert
Customer Service Skills, Proficient
Customer Focus & Orientation, Highly Proficient
Electronic Medical Records: Best Practices, Highly Proficient Scheduling, Expert
Verbal Communication, Highly Proficient
Call Center Customer Service, Highly Proficient
Medical Terminology, Highly Proficient
Attention to Detail, Highly Proficient
Medical Receptionist Skills, Expert
Administrative assistant/receptionist, Expert
Attention to detail, Highly Proficient
Customer focus & orientation
Education
Assessments