Customer Service Special Events

Julio Puerto. JP

*** * ********** **. *** E Arcadia CA, 91007

Phone: 626-***-**** E-Mail: *****.**********@******.*** Objective

. To obtain a position that will enable me to use my strong organizational and customer service skills, and to demonstrate my ability to work well with others with the skills I have obtained through my experience in the Restaurant and Bartending business. Experience

Holiday Inn

Bartender/Server. 01/2005-11/2019

• Provide fast, friendly, professional service to all bar patrons and beverage servers.

• Able to prepare specialty crafted drinks to customers.

• Accountable for cash drawer, and additional money handling responsibilities.

• Set up special events and private parties.

• Oversaw beer, liquor and wine inventory and stocking

• Received favorable performance reviews from customers and upper management Wingstop

Cook. 09/2016-11/2016

• Prepared all food items for the day

• Trained, managed, and guided line cooks during shifts.

• Upheld sanitation standards for kitchen in accordance with FDA regulations.

• Oversaw daily inventory and restocking needs, adjusting order schedule to reduce Weekly fluid waist.

El Cholo Café

Food Runner 08/2015-01/2016

• Assist servers in providing efficient, friendly, professional service.

• Perform Routine food preparation tasks as assigned, expedited food and necessary beverages.

• Stocked Serving stations of all necessary glassware, table wear, garnishes for entrees.

1

Big Daddy’s

Prep/Supervisor. 06/2013-08/2015

• Assist servers in providing efficient, friendly, professional service.

• Prepared food items for the day, as well oversaw daily inventory and restocking needs.

• Interacted with customers to ensure they had a pleasant experience.

• Trained and coached staff members on customer service skills, food & beverage knowledge, and health and safety standards.

• Supervise daily shift operations

• Counted opening and closing tills for the day.

Quality

Bartender 09/2009-09/2011

• Provided bar patrons with superior service and a enjoyable experience.

• Excelled at upselling customers from shelf to premium brands

• Provided suggestions for clientele based on their preferred tastes.

• Oversaw cleanliness of bar during peak hours and during closing shifts.

• Monitored cash register and prepared documentation for cash accountability. Skills

• Complete mastery of cocktail recipes

• Outstanding customer service

• Self- motivated individual

• Team Leadership

2

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