Flight Attendant Customer Service

Professional Summary

Skills

Work History

DIONNE S APPLEWHAITE

Phoenix, Arizona 33319 347-***-**** *******@*****.*** Accomplished Flight Attendant offering over 7 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Offering a superb work ethic and a motivated, service-driven personality.

Airline Operations

Infant AED and CPR

Aviation regulations

Sales expertise

Guest services

Cleanliness and sanitation

Food and beverage preparation

Company Policy Adherence

Apr 2014 - Mar 2020

Ft. Lauderdale, FL

Flight Attendant

Norwegian Airlines / OSM Aviation

Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.

Reassured and comforted passengers during turbulent flights and unavoidable delays. Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.

Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.

Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.

Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.

Explained use of safety equipment, including seatbelts and oxygen masks and delivered in-depth safety presentations to passengers.

Dec 2011 - Apr 2014

Brooklyn, NY

Mattress Sales Associate

Sears Holdings Incorporated

Researched furniture materials and suggested pieces to clients based on budget and want. Followed up with clients after installation and delivery to gauge customer satisfaction. Updated customers on scheduled deliveries of furniture to homes. Maintained up-to-date knowledge of store sales, payment policies and security standards. Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions. Answered questions about store policies and concerns to support positive customer experiences.

Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.

Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Stocked merchandise each Timeframe, clearly labeling items, arranging according to size or color and preparing attractive displays.

May 2009 - Nov 2010

Minneapolis, MN

Flight Attendant

Compass Airlines

Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment. Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.

Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.

Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.

Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.

Sep 2005 - May 2009

New York, NY

Receptionist

United Federation Of Teachers

Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.

Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.

Education

Kept reception area clean and neat to give visitors positive first impression. Maintained building security by monitoring logbook and issuing visitor badges. Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.

Scheduled and confirmed appointments and meetings for Job Title. Sep 2005

New York, NY

Travel Agent Certificate: Travel And Tourism

Caliber Training Institute

Jun 2005

Dayton, OH

High School Diploma: Travel

Meadowdale High School

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