Customer Service High School

Felicia Fernandez

Antioch, CA

Motivated and customer-focused professional with a passion for providing exceptional customer service.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Bank Teller

Wells Fargo Bank-Concord, CA

March 2018 to February 2024

Showed the up most service to customers and had the best reviews for this, completing and made sales goals in a timely manner, handled and balanced large amounts of cash and kept a clean and organized area.

Bartender

Hyat Place-Pleasant Hill, CA

April 2012 to January 2018

I prepared meals for hotel/bartender guests, served and prepared alcoholic drinks to hotel guests, exceptional service to customers, cash handling, maintaining a cleanly and organized area/areas. Home Depot Lead /Supervisor

Home Depot-Brentwood, CA

June 2007 to March 2012

I was a Lead Cashier/ Supervisor. My responsibilities were: creating all hours for the front-end cashiers, handing and maintaining large amounts of cash, motivating and making are all cashiers met their sales goals for the day, and making sure all areas were clean and organized in a timely manner. Education

Associates Degree in Liberal Arts in Associaws Degree/ College Los Medanos College - Leland, MS

August 2008 to August 2010

Deer Valley High School in High School Degree

Deer Valley High School - Lone Tree, CO

July 2003 to July 2007

Skills

• Customer Service

• Front Desk

• Microsoft Powerpoint

• POS

• Microsoft Outlook

• Microsoft Office

• Administrative Experience

• Organizational Skills

• Cleaning Experience

• Sales

• Cash Handling (10+ years)

• Payroll

• Management

• Microsoft Word

• Serving Experience

• Restaurant experience

• Restaurant Management

• Bartending

• Cooking

• Food Preparation

• Kitchen Experience

• Meal Preparation

• Host/Hostess

• Busser

• Catering

• Banquet Experience

• Food Service

• Shift Management

• Kitchen Management Experience

• Laundry

• Commercial Cleaning

• Retail Sales

• Upselling

• Home Care

• Food Safety

Certifications and Licenses

Registered Home Health Aide

January 2015 to January 2018

License HHA - Licensed Home Heath Aide.

Bartender License

TABC Certification

Food Handler Certification

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