Customer Service Delivery Driver
Resume:
Hailey West, CPT *
Loomis, CA
**********@*****.***
EDUCATION:
Cal Regional, 400 Sunrise Ave Suite 220, Roseville, CA 95661- September 2023-October 2023: Certified Phlebotomy Technician (CPT 1) Sierra College, 5100 Sierra College Blvd, Rocklin CA 95677- January 2019-May 2024: Associates in Allied Health Skills Overview: Basic life support, CPR, sterile procedure, experience with laboratory equipment, order of draw, venipuncture, capillary puncture, caregiving, assist with ADLs, hospice care, dementia care, customer service, phone etiquette, food service, food handling, baking, food and beverage experience, barista experience, delivery driving. Work Experience:
October 2023-April 2024: Edible Arrangements, 6160 Stanford Ranch, Rocklin CA 95657 - Kitchen Staff, Delivery Driver
● Uphold CA food safety guidelines and regulations
● Memorize recipes, temper chocolate, prepare fruit, drip fruit and decorate baked goods to craft specialty desserts.
● Manage order tickets and ensure deliveries have all items included. Document delivery route every step of the way to keep the customer aware and to keep a record of orders.
● Assist customers in a friendly and welcoming manner
● Answer the phone for orders and customer inquiries with excellent customer service and phone etiquette.
● Drive company vehicle to deliver orders.
January 2023 - July 2023: Oakmont of Roseville, 1101 Secret Ravine Pkwy, Roseville CA 95650 — Caregiver
● Assist residents in their Activities of Daily Living as specified in the resident’s service and care plan.
● Respond to residents' needs promptly, with person first care.
● Maintain residents' self-respect, dignity, safety, and confidentiality at all times.
● Communicate any observed or suspected resident change of condition to a supervisor immediately.
● Maintain a safe and secure environment for all staff, residents, and guests, following established safety standards.
● Encourage teamwork through cooperative interactions with co-workers and other departments March 2022 - July 2022: Fig Tree Coffee, Art, and Music Lounge, 217 Vernon St, Roseville CA 95678 - Barista
● Have a friendly and welcoming attitude towards customers
● Maintain strong communication and respect between team members and management.
● Memorize company recipes and produce quality beverages
● Suggest menu additions for monthly specials
● Open and Close in a timely manner with all tasks completed
● Assist musicians and sound tech with live shows and live streams June 2020 - July 2022: Jamba Juice, 2030 Douglas Blvd #24, Roseville, CA 95661 and 4780 Granite Dr Ste 100, Rocklin, CA 95677 - Team Member
● Use toast POS system for customer transactions
● Count money in cash drawers at start and end of shifts.
● Prepare and serve cold beverages, such as fresh juice, smoothies, iced coffee, or tea.
● Wrap, label, and date food items for sale.
● Prepare fruit for use in food service.
● Clean or sanitize work areas, utensils, or equipment.
● Check and document temperatures of all freezers and refrigerators.
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