Help Desk Support Technician

*************@*****.*** Jesse New York, Mbu NY, **011, US +1-405-***-****

WORK HISTORY

Help Desk Analyst at International Bank of Chicago 02/2019 - Current (5 years)

IT Operations Technician at The Dow Chemical Company 04/2018 - 02/2019 (1 year)

• Maintained and performed on-site troubleshooting on workstations, printers, servers, WAPs, switches and routers. • Used a ticketing system to control workflow and manage service requests. • Designed, installed, and maintained all LAN connectivity for over 1000 users and tested new equipment and company applications. • Created, implemented and oversaw inventory and security control processes for equipment issued which was adopted by multiple regimental units. • Performed Troubleshooting on various networking issues, including total outages, implementing new rules to secure the network using NAT, ACL and port shutdowns, and general troubleshooting such as disconnected PCs or broadcast-storming printer. • Ensured 99% network uptime via proactive monitoring of computer operations, data lines, servers on the LAN using network monitoring software (InterMapper). • Trained and provided instruction for co-workers and new employees on software, hardware and departmental policies. • Worked alongside senior technicians in managing company cross-platform server backup processes and to ensure compliance with federal regulations.

Software Technical Support at Elavon Merchant Services 03/2016 - 04/2018 (2 years)

Desktop Support Technician at NESCAM DISTRIBUTORS

07/2014 - 01/2016 (2 years)

Field Support Technician at GIC Endeavors Ltd.

04/2012 - 06/2014 (2 years)

EDUCATION

New Horizons Computer Learning Center

Graduated 2017

Vocational in Computer Systems and Networking Technology

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