Office Manager Loss Prevention

Betty Birman

*** ******* *** **** *** Orlando, FL 32801

*********@*****.*** 347-***-****)

A diligent, hardworking team player as well as a motivated and detail oriented individual. Able to grasp new concepts quickly, work well under pressure and communicate ideas clearly and effectively. Able to lead with strong analytical skills. Fluent in English, Russian, and Spanish. Office Manager of Internal Medicine/ Pediatric Offices Altamonte Springs, Palm Bay, Orange City & Lakelamd

Office Manager July2021-Present

● Maintaining Medical Records for all the clinics

● Ordering medical and office supplies

● Depositing checks and cash to business accounts

● Payroll

● Coordinating meetings with health insurance companies monthly for HEDIS reports

● Medical Billing

● Supervising staff in all clinics

● Scheduling patients

● Dealing with any patient issues

● Assessing employees performances

● Developing offices policies & procedures

● Maintaining all providers schedules

● Generating general inventory & FL Shots

● Handling all inspections in each clinic

● Helping provider with the immigration medical clearances

● Monthly meetings with accountant and owner

● Maintaining all the clinics bills & expenses

Ralph Lauren Entire Central Florida

Ralph Lauren offers luxury and designer men's and women's clothing, kids' clothing, and baby clothes. Asset Protection Investigator January 2018- June 2021

● Investigate and interview employees who engaged in dishonest activity

● Implemented EAS organization in store to uphold tagging standards

● Monthly store audits in the entire Orlando Market

● Conduct Loss Prevention trainings for all stores new hirees

● Weekly conference calls with corporate and loss prevention district manager

● Manage entire Orlando market and upheld security and safety standards

● Go over all the monthly audit reports and store discretions

● Attend court hearings for all the shoplifting cases

● Oversee the entire loss prevention department and report back to the district manager

● Training associates how to use the POS system

● Performed audits/inspections of operational procedures, safety compliance and other shortage control procedures

● Investigated and apprehended external theft suspects by use of limited CCTV and by sales floor walking techniques

● Monitor all the credit card fraud/ refund fraud reports

● Managed store shrink action plan and performed regular safety and security audits

● Closed all inventories under budget

● Stay within budget and hours for the entire Asset Protection department Kohl’s Watchung, NJ- Paramus NJ

Kohl's is an American department store retailing chain. Loss Prevention District Manager April 2016- December 2017

● Investigated and interviewed employees who engaged in dishonest activity

● Implemented EAS organization in store to uphold tagging standards

● Create monthly schedules for the loss prevention department

● Conduct Loss Prevention trainings for all stores new hirees

● Weekly conference calls with corporate and loss prevention district manager

● Managed two store locations and upheld security and safety standards

● Go over all the monthly audit reports and store discretions

● Attend court hearings for all the shoplifting cases

● Oversee the entire loss prevention department and report back to the district manager

● Training associates how to use the POS system

● Performed audits/inspections of operational procedures, safety compliance and other shortage control procedures

● Investigated and apprehended external theft suspects by use of limited CCTV and by sales floor walking techniques

● Monitor all the credit card fraud/ refund fraud reports

● Managed store shrink action plan and performed regular safety and security audits

● Closed all inventories under budget

● Stayed within budget and hours for the entire Loss Prevention department Bloomingdale's Shops of Riverside, Paramus NJ

Upscale department store for apparel, accessories & cosmetics. Most carry furniture & home goods Asset Protection Investigator October 2015-November2017

● Monthly audits on different department shortages

● Internal/External investigations

● Securing the building during opening and closing hours

● Daily fire walks and alarm code check ups

● Stockroom investigations for employee theft or hold items

● Monitoring CCTV and using the POS system for transactions and surveillance

● Employee Bag Checks

● Credit Card Verifications for online orders and fraudulent flagged transactions

● Monthly meetings with the store management .

● Annual store inventory audit

● Documenting customer/employee injury reports

● Working with the local police apprehending shoplifters and unwanted customers Century Home Realty Fair Lawn, NJ

Century Home Realty is a respected, fully licensed realty business specializing in listing, selling, and renting residential and commercial property.

Office Manager 2014-2015

* Filed current and past transactions and listings.

* Updated company's website with up-to-date listing and contact information.

* Answered telephones and scheduled appointments with clientele.

* Responsible for initial stages of billing.

* In charge of pay-roll

* Maintaining all companies bills and expenses

EDUCATION

Passaic County Community College

Essex County College

St. Johns University

MEMBERSHIPS & AFFILIATIONS

Former Student Athlete at Essex County College, St John University EMT Volunteer at the EPVAC - EMT-B/CPR Certified

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