Customer Service Associate
Resume:
Adriana Macduff
Phoenix, AZ *****
**************@*****.***
Work Experience
Customer Service Associate
FISV - Fiserv - Phoenix, AZ
August 2021 to April 2024
• Assisting caller with accessing online bank accounts
• Creating customer profiles
• Knowledge of Xcel and office applications
• Resetting user passwords for online banking
• Performed data entry for customer information
• Managed client records
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Answered calls from customers and clients
• Resolved customer information and complaints
Customer Service Associate
Epiq - Phoenix, AZ
October 2020 to August 2021
• Managed client records
• Performed customer service surveys
• Provided policy and service information
• Answered general questions
• Answered calls from customers and clients
• Resolved customer information and complaints
• Responded to claim inquiries
Customer Service Representative
Raceway Express Car Wash - Phoenix, AZ
July 2020 to October 2020
• Assisted customers with a warm and professional attitude
• Responsible for cashier duties
• Answered General questions
• Resolved customer information and complaints
Customer Service Representative
Pizza Hut - National City, CA
December 2012 to November 2013
Education
High school diploma
High school diploma or GED
Skills
• Computer Operation
• Customer Service
• Typing
• Computer Literacy
• Communication Skills
• Retail sales
• Windows
• Microsoft Outlook
• Microsoft Windows Server
• Car Wash
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