Customer Service Call Center

TAMMY COOTE

Greenville, SC ***** 864-***-**** *********@*****.***

Throughout my employment years, I have stayed in the customer service industry. Answering calls, resolving customer concerns and leaving them feeling satisfied with what transpired on the call. Technical Support

Multi-Line Phone Talent

Invoice Preparation and Processing

Spreadsheets

Documentation

Refund Processing

Typing Proficiency

Microsoft Word

POS Systems and Ordering Platforms

Prioritization

Customer Service

10-Key

Customer Service Representative, 01/2022 - 07/2023 Kirby Sanitation – Duncan, SC

Handled customer inquiries and suggestions courteously and professionally. Answered constant flow of customer calls with minimal wait times. Updated account information to maintain customer records. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Offered advice and assistance to customers, paying attention to special needs or wants. Trained new personnel regarding company operations, policies and services. Sought ways to improve processes and services provided. Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Followed-through on all critical inter-departmental escalations to increase customer retention rates. Customer Advocate, 01/2020 - 04/2020

Concentrix – Greenville, SC

Handled difficult customer situations with grace and professionalism, consistently meeting first-call PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

resolution metrics.

Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.

Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.

Listened to customers in actively to assess issues and provide accurate information. Documented customer concerns and inquiry resolutions in internal computer system. Generated detailed reports to track customer service metrics and overall customer satisfaction. Drive Thru Operator and Cashier, 04/2015 - 04/2017 McDonald's – Spartanburg, SC

Greeted customers entering store and responded promptly to customer needs. Built relationships with customers to encourage repeat business. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Worked flexible schedule and extra shifts to meet business needs. Welcomed customers and helped determine their needs. Tax Preparer, 12/2004 - 02/2005

M&M Taxes – Anderson, SC

Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.

Completed and filed returns with tax departments at local, state, and federal levels. Maintained complete records of client tax returns and supporting documentation in secured areas. Assessed client tax situations to determine best filing options. Contracted Employee, 01/2003 - 01/2004

Robert Half Office Team – Greenville, SC

Served customers with knowledgeable, friendly support at every stage of shopping and purchasing. Contributed to team objectives in fast-paced environment. Built relationships with customers and community to promote long term business growth. Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

CSR, 12/1997 - 10/1998

Liberty Life Insurance – Greenville, SC

Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. CSR, 12/1994 - 12/1997

MCI Telecommunications – Greenville, SC

Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. High School Diploma: 05/1992

The Academy of Arts - Taylors, SC

EDUCATION

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