Customer Service Security Officer

Marauder Galloway

****************@*****.*** 864-***-**** Anderson, SC

SUMMARY

Seasoned professional with 13 years of diverse experience, including customer service in a high-volume call center

environment. Skilled in claims intake, SMS communication, and ensuring client satisfaction. Seeking a Customer

Service Agent role to leverage expertise in customer engagement and problem resolution.

WORK EXPERIENCE

American Security Associates Inc. Anderson, SC

Unarmed Security Officer Jun 2021 - Apr 2022

• Conducted comprehensive patrols to maintain site security and prevent unauthorized access.

• Managed the check-in process for incoming trucks, ensuring adherence to safety protocols and efficient operations.

Securitas Greenville, SC

Security Officer Apr 2020 - Jun 2021

• Conducted comprehensive patrols of assigned premises to ensure safety and security protocols were maintained

effectively.

• Responded promptly to potential security threats, providing timely resolution and maintaining a secure

environment.

Cross Country Home Services Anderson, SC

Customer Service Representative/Call Center/ Outbound Calls May 2018 - Dec 2019

• Managed the claims intake process, ensuring accurate and timely documentation of customer issues.

• Collaborated with a dedicated team to provide prompt responses to customer inquiries via SMS text.

• Enhanced customer service by delivering consistent follow-up communication, resolving concerns efficiently.

SENIOR SOLUTIONS Anderson, SC

Transportation May 2019 - Aug 2019

• Coordinated client transportation, ensuring punctual arrivals for all scheduled appointments.

• Maintained an organized schedule to optimize route planning and time management.

Bon Appetit Anderson, SC

Catering Associate May 2008 - Jan 2019

• Assisted in the preparation and cooking of a diverse menu to ensure timely and efficient meal delivery for various

events.

• Facilitated the transportation and setup of meals at event locations, ensuring quality and service standards were

upheld.

U.S Security Associates Greenville, SC

Security Officer Sep 2012 - Jul 2013

• Conducted comprehensive patrols to maintain site security and prevent unauthorized access.

• Ensured the safety and integrity of the premises through vigilant surveillance and inspection protocols.

EDUCATION

Tri-County Tech Pendelton

High school diploma, None in Business 2010 to 2011

Westside High School Anderson, SC

High school diploma, None in Business August 2006 to June 2010

CERTIFICATIONS

Security Guard None

First Aid Certification None

SKILLS

Customer Service (Less Than 1 Year) • Catering • Security • Microsoft Excel • Data Entry • Microsoft Word • Microsoft

Access • Driving • Van Driver • Delivery Driver Experience

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