Customer Service Part-Time
Resume:
Thomas Ragusa
Long Beach, CA *****
**********@*****.***
Objective:
Experienced professional seeking full-time or part-time work at any level. I am a dedicated team player who understands the importance of the bottom line. I am responsible, respectful, punctual, and willing to lead or follow. I am eager to learn and self-motivated. My passion is to contribute, support, and make a difference.
#readytowork
Authorized to work in the US for any employer
Work Experience
Lead Enumerator
U.S. Census Bureau - Long Beach, CA March 2020 to Present
- Collect data through personal or telephone interviews for Group Quarters and household residents
- Assist the Field Supervisor with other Census Enumerators in the field
- Maintain confidentiality of all collected data
Fingerprint Operator
National Air Transportation Association Compliance Svcs - Newport Beach, CA June 2019 to November 2019 (Temporary Position)
- Operate office in a third-party building
- Set up daily operating system and check appointment schedules
- Process perspective Census 2020 selectees using Government provided background screening software/equipment
- Verify identification, validate required documents, and explain the identity collecting process
- Take individuals' photos and provide instructions for expectations going forward
- Communicate with the public, property management, and IT on a daily basis
Logistics Specialist
Horizon International Cargo - Hawthorne, CA November 2009 to May 2014
- Handle air freight imports/exports
- Complete shipping documents including Commercial Invoice, Bills of Lading, Master Airway Bills, Export Packing Lists, Shippers letter of Instruction, Commercial Certificates of Origin, Invoices, and Hazardous Goods Certificates
- Manage AMS, send Arrival Notices, and make entries for on-demand deliveries
- Coordinate with trucking companies for drivers and best rates
- Document rates, follow up with pickups and delivery statuses
- Notify customers regarding deliveries with reports, emails, and phone calls
- Update reports for overseas agents regarding status changes
- Document damages and request exception letters from carriers
- Track inbound shipments and secure appropriate space for consolidated freight station
- Supervise third party warehouse operations for high-end electronic goods
- Monitor product quality from pick-up to delivery to airlines buildup
- Create export documents according to TSA and Customs regulations
- Communicate with customers, warehouse, transportation operations, airline sales, and operations
Import Coordinator
Weighmasters Murphy - Long Beach, CA July 2007 to March 2009
- Generate inbound manifests for refrigerated imports requiring USDA and/or FDA inspections
- Track import/export Original Bills of Lading and Airway bills to coordinate warehouse schedules
- Monitor shipping holds and exams for container release
- Communicate with government employees, shipping lines, customers, and delivery services
- Perform bi-monthly inventory audits and coordinate BIT inspections for fleet vehicles
- Schedule maintenance services for company vehicles, trailers, and chassis
- Supervise warehouse floor and manage employees in the absence of the Dock Foreman
Import/Export Coordinator
NEC Logistics America, Inc - Rancho Dominguez, CA January 2007 to July 2007
- Verify data and generate commercial invoices using Microsoft Excel
- Prepare proper documents required by Customs for exports
- Book and track shipments
- Maintain working relationships with Customs, carriers, and couriers
- Use Harmonized Tariff Schedule for classification of goods
- Audit brokers' invoices
Logistics Analyst
APL Logistics - West Covina, CA October 2006 to December 2006
- Perform audit functions for a large retail client
- Review purchase orders, Ocean Bills of Lading, and Airway Bills for discrepancies
- Manage customer accounts using a web-based system
- Interface with Customs Brokers, freight forwarders, carriers, and shippers
Distribution Manager
PriceSmart Inc - Hawthorne, CA August 1999 to February 2002
- Oversee daily operations of an Import/Export Distribution third-party warehouse facility
- Assist in the development of the company's RF system
- Communicate with facility management, transportation, steamship lines, trucking companies, vendors, and in-company sources
- Manage quarterly inventories and resolve inventory and shipping claims
- Maintain a CFS station according to U.S. Customs regulations
- Train employees on new procedures and policies
- Generate weekly and monthly warehouse performance reviews
Education
Certification in Certified Phlebotomy Technician 1
Allied Health Professionals - Long Beach, CA March 2017 to April 2017
Certified Nurse Assistant
American Red Cross - Long Beach, CA October 2015 to November 2015
Certificate in Global Logistics in International import and export
California State University - Rancho Dominguez, CA
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