Customer Service Quality Assurance

Maria del Pilar Gavilan

***** ******* **

Yukon, Ok 73099

Phone 405-***-****

Studies

Universidad Juarez del Estado de Duango

Bachelors in Business Administration

* ***** *** *** * degree

Professional Summary

Results driven customer service professional focused on delivering exceptional support for diveerse needs. Successful at managing concerns and resolvind conflicts to maximize customer satisfaction. Offers strong background in customer relations. Reliable and punctual successfully handles fast- paced work. Proven willingness to

take on any task to support teaam and help business succeed. Offers strong organization and multitasking abilities.

Skills

Organized and efficient, quick problem solver, attention to detail, comited team player, high energy, quality assurance, Bilingual (English/Spanish) typing speed 35 wpm Loyal, great customer sefice and relations, computer skills,, very reliable, trustworth and honest, filling and organized, extensive phone work, collecting payments, sales force trained, HIPPA trained.

Signify Health, LLc (Remote Call Center) from 05/16/2022 to 08/04/2023,

Handled over 100 outbound and inbound calls a day from members.

I was making appointments for the members for different insurance companies for a Wellness chek at home, left

because the company was bought from another one that change all the bonusess

Rescheduled and canceled the appointment as per members need.

Made remider calls to members about their appointments so that they do not miss that.

NTT Data on 04/01/2016 until 04/30/2022,

Customer service representative

Answered 150 calls a day and educated customers about healthcare

I was working on different contracts inside the company, like the Health Connector from Massachusests, Metlife, etc

left because I was offered better work circumstances

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