Store Manager Customer Service
Resume:
WAEL AJROUCHE
**************@*****.***
PROFESSIONAL SUMMARY
Accomplished and customer-focused Store Manager with a track record of driving significant improvements in customer satisfaction, team productivity, and sales growth. Successfully implemented strategies that resulted in a record-low turnover rate and a substantial increase in customer satisfaction scores. Skilled in optimizing workflows and collaborating with management to introduce innovative solutions that drive operational efficiency and enhance overall performance. Committed to delivering exceptional service and continuously improving processes to contribute to the company's success.
WORK EXPERIENCE
PRIMALETE NURITION June 2020–October 2023
STORE MANAGER
• Spearheaded a team of 12 employees, implementing customer-centric strategies that led to a 15% increase in year-over-year sales.
• Streamlined operations through efficient workflows, resulting in a 20% boost in productivity and improved customer satisfaction.
• Collaborated with management to revamp menu offerings based on customer feedback, leading to a 10% increase in menu appeal.
• Introduced a customer loyalty program that led to an increase in year-over-year sales.
• Boosted customer satisfaction scores by 30% by implementing a new staff training program focusing on customer service excellence.
COOOKIEBOYS, INC. May 2018–September 2023
SHIFT SUPERVISOR
• Utilized successful upselling techniques to increase average transaction values by 10%.
• Coordinated tasks and contributed to a positive work environment as part of a team of 12.
• Improved customer retention by providing exceptional service and ensuring memorable experiences.
• Implemented a new inventory management system, leading to a 20% decrease in product loss.
• Optimized shift schedules, resulting in a 15% reduction in overtime costs.
• Developed and implemented a new staff training program focusing on customer service excellence, resulting in a 25% improvement in customer satisfaction ratings. EDUCATION
• Henry Ford College, Bachelor of Arts 2022- Present SKILLS
• Relationship Building
• Microsoft Suite
• Sales
• Project Management
• Business Development
• Operations Optimization
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