Customer Service Mechanical Engineering

JONATHAN MICHELSEN

Orem, UT *******@*****.*** 801-***-****

Mechanical Engineering graduate with 10+ years’ work experience in Customer Service, IT support, and Software Administration.

Skills

• Solidworks • AutoCAD • MATLAB • Team Leadership • Customer Service • UX Education

BS in Mechanical Engineering from Utah Valley University Dec 16, 2023 Work Experience

Sales Engineer Velec Systems - West Jordan, UT February 2024 to Present

• Create and modify layout drawings for food processing plants in AutoCAD and Inventor.

• Visit plants to verify space requirements and machine installation.

• Develop and test prototypes to determine product compatibility.

• Create detailed BOM and cost analysis for projects to send as quotes to customers.

• Met with clients to discuss needs, potential designs, test results, and quotes for solutions.

• Collect and develop leads for new clients online, in person, and at trade shows. WSB IT Technician Utah Valley University - Orem, UT June-2022 to Jan 2024

• Work with WSB faculty and staff to develop, implement, and maintain IT solutions for depts.

• Maintain SmartDeploy, WDS, and Hyper-V servers for computer image building and deployment.

• Provides computer hardware and software expertise to over 200 academic and administrative end users.

Engineering Intern Swagelok - Salt Lake City, UT Mar-2018 to May-2018

• Worked with customers to create custom solutions for chemical testing panels.

• Created CAD models in Solidworks, adhering to engineering standards and practices.

• Worked with 3rd party companies to order designed parts at best prices. Student Computing IT Technician Utah Valley University Oct-2014 to May-2022

• Assist with yearly UVU Student Government report and presentation on funding requests.

• Supervise and manage schedules for 15+ part-time employees including T.I.M.S approvals.

• Work with faculty to provide technical support for their teaching labs.

• Create, deploy, and manage computer images via Hyper-V, SmartDeploy, and WDS.

• Maintain Mac Deploy server and Mac images and manage via JAMF. Merchant Support Analyst Crest Financial - Draper, UT May-2013 to Mar-2014

• Liaison between VP of Sales and IT department to create and implement new marketing techniques and rewards programs.

• Train merchants on updates in policy, Online Portal, and services.

• Analyze trends in merchants' sales to determine their profitability.

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