Sales Associate Customer Service

Alyssa Freight

**** **** **** ***********, ****** 714-***-**** *.*********@*****.***

PROFESSIONAL QUALITIES

Dedicated and tenacious leader, carry out implementation of projects through strong communication skills, teamwork, and professionalism.

Passionate student-centered advocate with an expectation to see students strive to achieve their goals and be successful throughout their educational journey.

Ambition to succeed, delivering and reaching institution goals through innovation and using personal strengths.

EXPERIENCE:

Enrollment Specialist / Change Healthcare (Remote) – October 2022 – October 2023

Determine the type of care for which patients in a clinic or hospital are eligible.

Verify patients’ eligibility with their insurance carrier, collect health records, and manage medical care forms. In addition to hospitals, health insurance companies also employ enrollment specialists.

In that setting, I would assist customers with enrolling in healthcare programs, answer questions about benefits, and maintain current customer satisfaction.

Processing enrollments and dis-enrollments.

Collecting information and qualifying candidates for programs, services or courses.

Providing guidance and recommendations to applicant and prospective candidates.

Entering, updating and reviewing data and records.

Handling questions, issues and providing detailed information on requirements, processes, and policies.

Sales/Advisor, CDC / Assure Direct Services - April 2016- March 2020

Recommend student loan repayment options/ strategies

Offer personalized guidance based of their personal financial situation

Explain student loans jargon in a way they can understand

Consolidate loans

Document preparation and application assistance

Pull loans

Ability to handle high call volume

Get clients enrolled into Government funded programs

Receptionist/ Hairstylist, Hampton Salon (Newport Beach, CA) - June 2015-April 2016

Responsible for checking guest in and out

Booking appointments either in manual books or computer using STX

Answering phone with up to five lines

Entering new product in stocking shelves

Greeting customers as they arrive at the salon

Receptionist, Gods & Heros Salon (Costa Mesa, CA) – Jan 2015- June 2015

Responsible for checking guests in and out

Booking appointments

Answering phones with up to five lines

Getting refreshments for customers who are waiting on stylist

Entering new product in and stocking shelve

Greeting customers as they arrive at the salon and making sure they feel comfortable if waiting for an appointment

Office Manager, Maloney & Associates (Anaheim, CA) – Jan 2012-Jan 2013 Opened and closed the office, ran errands when needed.

Constructed proposals and invoices for jobs we were hired onto.

Managed payroll and employment records for company Responsible for billing clients.

Front office tasks/clerical

Sales Associate, Big 5 Sporting Goods (Orange, CA) – June 2009-July 2010 Responsible for operating the cash register; handling purchases, returns, etc.

Provided excellent customer service in order to ensure a quality experience for the customer

Sales Associate, Ron Jon Surf Shop (Orange, CA) – June 2008-Dec 2008 Handled purchases, returns, etc. as cashier.

Earned a $100 gift card for assisting a customer with a large purchase

Greeted customers and provided quality customer service to shoppers

Caught and attempted shoplifter through attentiveness to theft cues

Operated fitting rooms to ensure organization, theft prevention, and customer services

EDUCATION/CERTIFICATION:

Bachelor of Arts in Communications

Lubbock Christian University

Area of Study: Mass Media

2010-2012

Cosmetology Certificate

Paul Mitchell Beauty School

Specialty: Hair Stylist

2013-2014

Associate of Arts

Cypress College

Area of Study: Liberal Studies

2007-2010

SKILLS/QUALIFICATIONS:

Skilled in Microsoft Office Programs

Proficient in QuickBooks

Strong Communication, Documentation, and Reporting Skills

Efficient and Detail Oriented with the ability to Multitask and Maintain Accuracy

Quick Learner with a Desire to Continually Increase Knowledge

Strong Decision Making and Problem-Solving Skills

Diversified with Cultures/Populations Self-Motivated and Team Player

AFFILIATIONS/AWARDS:

Employee of the Month – Ron Jon Surf Shop, August 2008

Collegiate Athlete (Softball Team) – Cypress College 2008-2010

All-American, 2008

Most Valuable Player, Orange Empire Conference, 2008

Pitcher of the Year, Orange Empire Conference, 2010

Most Valuable Pitcher, State Tournament, 2010

All-Conference Pitcher, Orange Empire Conference, 2010

State Champion, California, 2010

Collegiate Athlete (Softball Team) – Lubbock Christian University 2010-2012

All-Conference Pitcher, Sooner Conference, 2012

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