Support Engineer Network Security

JEFFERY LOPRINZI Senior Support Engineer

Coatesville, PA 484-***-**** ****.********@*****.***

LinkedIn: https://www.linkedin.com/in/jeffloprinzi/ Results-driven Senior Support Engineer with extensive experience analyzing equipment performance, implementing robust network security measures, and effectively managing clients on a large scale. Skilled in diagnosing hardware and software issues, conducting data backups, and contributing to day-to-day office operations. Adept at researching and implementing cutting-edge technologies for enhanced system functionality. Technical Expertise

Network and Security: Network Security (10+ years); Disaster Recovery for office of 120 users (10+ years); Network Monitoring Computer Networking (10+ years); LAN (10+ years); WAN; Network Support (6 years); DHCP (10+ years); DNS (2 years); VMWare (3 years); Information Security (10+ years); TCP/IP (2 years); Network Firewalls; VPN Operating Systems and Platforms: Microsoft Windows (10+ years); Microsoft Windows Server (8 years); Mac and Linux (10+ years) Infrastructure and Administration: Active Directory (10+ years); Help Desk (10+ years); System Administration (10+ years); Azure Government Cloud/Ramp (1 year); ServiceNow; SCCM

Database and Data Management: SQL; Microsoft Exchange (8 years); Microsoft SQL Server Security and Compliance: Penetration Testing; Encryption (3 years); Authentication Reporting and Analytics: Crystal Reports

Professional Experience

Senior Support Engineer Infor (Malvern, PA) June 2006 – PRESENT

Coordinated and implemented comprehensive network security measures, enhancing data, software, and hardware protection

Provided comprehensive client support with hardware and virus issues, updating and replacing hardware for improved productivity and a better work environment

Updated BigFix code and catalog, eliminating virus threats and ensuring a stable autopilot environment

Analyzed equipment performance records to identify repair and replacement needs, ensuring optimal functionality

Executed daily backup and data preservation operations, safeguarding critical information

Facilitated efficient purchases by coordinating with vendors and internal personnel, streamlining procurement processes

Maintained up-to-date status for over 120 clients, demonstrating a proactive approach to client management

Managed emergency repair readiness through the maintenance of a well-organized inventory of parts

Researched and implemented new technologies, providing recommendations for enhanced system functionality

Maintained detailed logs for network functions, maintenance, and repair records, ensuring comprehensive documentation

Provided expert consultation to network users, offering effective solutions to existing system problems

Diagnosed and resolved hardware and software issues, replacing defective components to ensure uninterrupted operations

Conducted data backups and executed disaster recovery operations, mitigating potential data loss risks

Successfully handled day-to-day office operations, demonstrating organizational and managerial proficiency

Administered computer networks and computing environments, including hardware/ software, applications, and configurations

Structured and maintained a local data center, optimizing data storage and retrieval efficiency

Operated master consoles to monitor computer systems and networks, optimizing performance and network access

Designed, configured, and tested computer hardware, networking software, and operating system software

Performed routine network startup and shutdown procedures, maintaining accurate control records

Restructured and improved data center function, enhancing overall operational efficiency Education & Certifications

Bachelor’s Degree in Network Engineering, Hesser College, Salem, NH Certifications: CompTIA Network+, Comp TIA A+, and Security+

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