Customer Service Level 3

PRROFESSIONAL SUMMARY

First off all, let me introduce myself my full Name is Abreham Nega Melaku. I am from my father Mr Nega Melaku And Mrs, Tshaynesh Abat I was born in benishangul gumuze region bambasi woreda on may 27 1990 when I was old enough to go to school, I started attending primary school in the year 99 after Completing my primary Education,I still studied 9th – 10 th in Bambasi high school until 1999 -2000 and was able to complete matriculation.in addition from 2001 – 2003 I completed my college studied at Asossa Poly technic And was able to graduate with level 3.Als, I was able to complete level 3 up to level 5 in Electrical by studying part-time while working in various office And Organization, and I able my degree from Rift valley university in Bachelor of art in addition, I have working as a driver two years, as an electrician seven years and as a at customer service team leader Ethiopia Electric Utility

Therefore, even if I find myself doing a better job than the company I am working for now, I have a dream to leave the country and work for a change, if I work for your company, I want to play a big role in accelerating the development of your company, so I have no doubt that you will make my dream come true.

WORK HISTORY

AS TRACTOR OPRATOR AND DRIVER 04/2012 -04 2013 GC

From Boro travel – Bambasi,Ethiopia

Completed work accordingly to schedule, helping strugging team members as required to maintain smooth-running oprations.

Strictly followed company safety regulations, eliminating workplace Accident and incidents

Supported health and safety by carefully operating machinery

Set up machines to perform specific tasks to high quality

Electrical Line Men 05/2014 – 06/2016

From Ethio Electro Mechanical Cooperative PLC- gelegel beles Ethipoia

Wore protective clothing to maintain safe working environments

Met quality control standard through inspection of completed Electrical work.

Completed Electrical Certificates and Electrical Condition report for optimal project compliance.

Installed and wired Electrical Hardware including transformers junction boxes Service panels Electrical boxes,switches and circuit breakers.

Supervision and comsioning of the project.

electrician 10/2016 - 04/2018 GC

From BENISHANGUL GUMUZE HEALTH BERO BLOOD BANK OFFICE

Managing the power line of the office

Keeping and managing the alternative power generator prepared in the office with care and care.

When the main Electricity is interrupted, the Blood keep in the refrigerator does not get damaged, and the generator is used to maintain the electricity.

DISTERBUTION ENGINNER TECHNICIAN 04/2018 – 08/2022 GC

ASOSSA,ETHIOPIA

Wore protective clothing to maintain safe working environments

Met quality control standard through inspection of completed Electrical work.

Completed Electrical Certificates and Electrical Condition report for optimal project compliance.

Installed and wired Electrical Hardware including transformers junction boxes Service panels Electrical boxes,switches and circuit breakers.

Supervision and comsioning of the project.

Team leader Customer service and sales 08/2022 – current

Ethiopia electric utility B/G/R Bambasi customer service center

Check and accept new connection applicants.

Insert new connection applicant data in the system.

Disconnect an irresponsible customer in the system.

Reconnect No of paid and legally acceptable customers in the system.

Accept and register of applied complains correctly in the system.

processes completed for New Connection, meter Change, tariff change and Name change.

Ensure 100% Customer satisfaction at the end of the Year

Make 100% energy bill correction (re-bill or Installment).

Prepare work order for meter change in the system through budget year.

Prepare power improvement work order through the budget year.

proper implementation of occupational safety.

CERTIFICATIONS AND LICENSES

Citizen Engagement

Organized by Ethiopian Electric Utility And on Energy consult conducted from Dec 25 – Dec 29/2023 GC and from Feb 19 – Feb 23/2024 GC in Ethiopia Management

OEHS

Organized by Ethiopian Electric Utility and Conducted by Ethiopian Electric Utility environmental Health And Safety (EHS) department from Sep17/2018 – Sep 19/2028 in Ethiopia Electric Utility benishangul gumuze region hall

EDUCATION BACKGROUND

LEVEL 3: Industrial Electrical Machine DriveTechnology from Asossa Polytechnic College from 09/2008 – 07/2011

LEVEL 4: mechatronics And Instrumentation Servicing Management from Asossa Polly technic College Ethiopia. On 10/2016 – 07/2017

LEVEL 5: Industrial Automation Control Technology Management from Asossa Polly Technic College. On 10/2019 – 10/2020

Degree: bachelor of Art in Management within CGPA 3.03 from Rift vally University on 06/1018 – 07/2021 GC Nekempt Ethiopia

Language

English: very Good…speaking very Good …writing very Good listening

Ameharic: very Good speaking very Good …writing very good listening

HOBBIES AND INTERST

I enjoy watching comedy monies after work.

I enjoy care of the elderly in my spare time

Contact this candidate