Fraud Analyst Quality Assurance

Jodi Key

EBS Fraud Analyst

Address **** **** *** #*

Gulfport MS 39501

Phone 228-***-****

E-mail *********@*****.***

EBS Fraud Analyst with 9+ years of experience. A self-motivated employee adept at multi-tasking, critical thinking/problem solving, and research. Has contributed to the prevention of monetary loss to the bank. Led our 24 hour department with a team of eight. Looking to further my career within the banking field.

Experience

2012-01 - 2021-08 EBS Fraud Analyst Team Lead

Hancock Whitney

Responsible for monitoring alerts using PRM, identifying fraud trends and reacting accordingly Trained new hires

Responsible for performing monthly reviews on the team’s phone calls, judgments, and procedures for quality assurance and scorecard purposes

Responsible for scheduling/PTO requests/coaching of 24 hour crew of eight Responsible for the upload and fraud review of new credit card applications Assists with testing for automated business tools

Writing rules to prevent fraudulent transactions and in SWAT situations Reviews processes and procedures for departmental daily tasks Assists department manager with Customer Advocacy reports Filed SARS and worked with Corporate Investigations regarding suspicious activity 2005-08 - 2011-12 Branch Operations Manager

Hancock Whitney

Managed 6-7 employees

Maintained schedules

Provided coaching and sales training meetings weekly Responsible for the daily operations of the branch Performed audit procedures

Responsible for the ordering and shipment of large amounts of currency Balanced general ledger accounts

2005-08 - 1999-06 Multiple Branch Positions

Hancock Whitney

Education

1995-08 - 1998-01 University of Southern Mississippi Majoring in Elementary Education

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