Data Entry Customer Service
Resume:
Koresha Saulsberry
Savannah, GA
***********@*****.***
• High volume data entry, medical billing, payment processing & posting, collections and superior problem- solving experience/skills.
• Strong experience in Inbound/Outbound calls (50+ Daily).
• Strong written & verbal Communication skills.
• Heavy data Entry Skills.
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
T-Mobile - Nashville, TN
July 2020 to November 2023
During my time working for T-mobile i would help customer with billing and problems . I work in a high volume inbound and outbound calls in a call center .My daily duties where to Create problem solving,Utilized MS teams and Outlook for internal and external communications. Turbo Taxes Expert
Turbo Tax - Nashville, TN
August 2019 to June 2020
• My task everyday are to take inbound calls, and to handle services/technical support to analyze and research customer.
• Take High volume outbound calls to potential clients
• Tech support and set up for devices that were required in the program
• Problem solving and overcoming objections
• Able to Multi-task while navigating several systems Call Center Representative
Asurion - Nashville, TN
February 2018 to June 2019
At Asurion I will solve customer problems and sell protection and self support. Also i will order entry, check clearance, account management, refund processing and problems solving,Answered incoming calls and assisted with appointment setting &data entry . Education
Physical
South West Community College - Memphis, TN
August 2017 to December 2017
Skills
• Software troubleshooting (5 years)
• Technical Support
• Java
• Microsoft Word
• Computer Networking
• Laboratory Experience
• Microsoft SQL Server
• JavaScript
• Typing
• Salesforce (3 years)
• Time management (4 years)
• Customer service (5 years)
• Computer skills (5 years)
• Personal assistant experience (2 years)
• C/C++
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