Customer Service Data Entry

MUNIR HAQUE

*************@*****.** 905-***-**** Mississauga ON

Summary

Hardworking professional with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges.

Skills

Book keeping and accounting functions

Experienced in all accounts receivables

Data Entry

Performed all functions of HST/GST

Preparing reports

Workplace Safety

Attention to Detail

Program Support

Cash Handling

Workplace Safety

MS Office

Customer Service

Customer interaction

Time Management

Languages: English, Urdu and Punjabi

Experience

Inventory & Operation Control Associate Summit Foods - Mississauga 06/2018 - 02/2023

Performed cycle counts.

Calculated HST for all sales invoiced to customers.

Prepared and reported wrong picking errors.

Quality audit before shipping on test basis by matching sales invoices, purchase orders and loading sheets.

Managed expiration dates and maintained maximum and minimum inventory.

Engaged in reverse logistics and customers return

Accurately enter data for all documents and provided administrative support.

Communicated with custom agents on custom issues to resolve problem with shipments.

Managed all pick-ups by customers/clients.

Strictly followed health and safety standards of the company.

Carried out all operation duties of receiving, pickups customer service, accounts receivable and customers cheque deposit.

Consultant Kath Services - Mississauga 08/2010 - 05/2018

Managed, maintained and updated the clients on Customs procedures and GST/HST.

Carried out Bookkeeping for various clients.

Responsible for researching and solving discrepancies between inventory reports and on-hand inventory for over 4,000 items throughout numerous locations.

Communicated frequently with staff members on matters relating to inventory records.

Prepared reporting package for GST/HST reports and Net-Filing HST reports.

Prepared record general ledger entries for ITC's receivable and Auto-deposit set up for refunds.

Prepared cheque group for HST payment and ensured ready before due date.

Acted as a liaison among various departments to ensure inventory correctly.

Communicated with all levels of management.

Conducted Customs and Sales tax audits.

Tax Professional H&R Block - Mississauga 01/2010 - 04/2010

Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.

Compiled data from clients to accurately complete tax forms.

Identified potential deductions to minimize clients' tax liabilities.

Researched federal, state, and local laws to ensure compliance with regulations.

Maintained accurate records of all client transactions and filings.

Clients Service Representative H&R BLOCK - Mississauga 01/2009 - 04/2009

Provided customer service support to clients in a timely and efficient manner.

Resolved customer inquiries and complaints via phone, email, or other communication channels.

Maintained customer records in the database system.

Developed strong relationships with customers through friendly interactions and problem-solving abilities.

Performed administrative tasks such as filing documents and responding to emails.

Accounts Receivable Associate Capital Safety Group - Mississauga 01/2007 - 12/2008

Prepared weekly customer statements and/or invoice reprint requirements.

Handled customer inquiries in a timely manner.

Responsible for the preparation of bank deposits.

Reconciled customer accounts on a regular basis to improve collection process.

Made collection calls and accurate document details.

Ensured that accounts are collected within set time targets.

Applied cash accurately to customer invoices

Senior Auditor Customs Excise and GST (VAT) Federal Board of Revenue - Karachi, Pakistan 01/1996 - 12/2006

Worked as an Auditor on Pre-arrival Review system to facilitate the Importer.

Matched the Bill of Lading with Commercial Invoice to check the accuracy.

Assessment of GST returns and verifying the taxable, exempt and zero rated goods.

Comprehensive knowledge of HS classification the Harmonized Commodity Description and Coding System developed by the World Customs Organization.

Worked on Zero rating of goods –at the time of exports.

Comprehensive knowledge of General sales tax laws, input, output, payables and refunds.

Education and Training

Trios College Mississauga, Ontario 05/2016

Diploma in Paralegal Studies

H&R Block Mississauga, ON 05/2012

Canadian Taxation Course Part 1

Sheridan College Institute of Technology and Advanced Learning Oakville, ON 05/2010

Tax Accounting Certificate

University of Karachi, Pakistan 05/1983

Bachelor of Commerce

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