Service Representative Customer

LANAE WHITE

************@*****.*** 216-***-**** RICHMOND, TX 77406

Summary Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills Customer Relationship Management

Financial Transactions

Money Handling

Inbound and Outbound Calling

Technologically Savvy

Problem Resolution

Experience Member Service Representative 01/2024 - Current Texas Dow Employee Credit Union Katy, TX

Provided support to members regarding account inquiries, processing transactions, and resolving issues.

Maintained accurate records of member interactions and transactions. Adhered to all applicable policies, procedures, regulations, and laws. Performed cash handling duties such as deposits and withdrawals for members' accounts. Bank Teller 09/2019 - 11/2023

JPMorgan Chase Beachwood, OH

Performed cash handling duties including counting currency, coins and checks. Cashed customer checks, verified identification and checked account balances in accordance with bank policy.

Served large number of customers during high volume shifts and remained composed and professional in stressful situations.

Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner. Customer Service Representative 04/2018 - 08/2019

Marriot Hotel SOLON, OH

Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Developed strong relationships with customers by providing personalized assistance and support.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Developed strong customer relationships to encourage repeat business. CASHIER 09/2015 - 01/2018

Heinen's Grocery Store Cleveland, OH

Greeted customers and answered any questions they had about the store's products and services.

Verified that customers were of legal age to purchase alcohol or tobacco products. Stocked shelves with merchandise when needed.

Operated cash register or POS system to receive payment by cash, check and credit card. L

W

Education and

Training

High School Diploma 06/2017

Bedford High School Bedford, OH

Some College (No Degree): Dental Hygiene

Cuyahoga Community College Cleveland, OH

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