Office Assistant Data Entry

TIANA JACKSON-KNIGHTS

Grand Prairie, TX *****

214-***-**** - ****************@*****.***

PROFESSIONAL SUMMARY

Proactive employee excited to transition into a new position where superb leadership and clinical coordination abilities can be utilized. Skilled in task delegation, staff recruitment and scheduling. Committed to ensuring staff is compliant with all safety and health standards and protocols. Dedicated employee with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Dedicated Office Assistant with over 11 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of various software and history achieving high data output.

SKILLS

Client Retention Strategies Professional telephone demeanor Clerical Support Live chat support

Data Analysis Fraud prevention

Fraud Detection Effective Communication

File Organization Scheduling and calendar management Data Entry Microsoft Office

Copying documents Analytical Thinking

MS Excel Team Collaboration and Leadership

Documentation And Reporting Project Management

Organizational Skills Strong Typing

Clinical Documentation Clinical Leadership

WORK HISTORY

10/2023 to 04/2024 Clinical Care Coordinator

PlushCare – Remote

Served as a liaison between patients, providers, insurers, and community resources to ensure optimal service delivery throughout the continuum of care. Reduced hospital readmission rates through effective discharge planning and coordination of post-acute care services.

Conducted regular audits of clinical processes, identifying areas for improvement and driving continuous quality improvements across the organization. Championed patient advocacy, ensuring that the unique needs and preferences of each individual were respected and addressed throughout the care process. Promoted patient-centered care by actively involving patients and their families in treatment decisions and goal-setting processes.

03/2021 to 06/2023 Fraud Service Specialist

Trust Financial Corporation – Arlington, TX

Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.

Assisted in the development of departmental goals and objectives, aligning with overarching company mission and vision statements. Evaluated customer data to identify and prevent fraudulent activities. Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.

Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns. 04/2020 to 03/2021 Underwriting Support Specialist Randstad Staffing – Remote

Ensured timely completion of underwriting tasks by effectively managing workload and meeting strict deadlines.

Assisted in the implementation of new software systems, leading to increased efficiency and accuracy in underwriting operations. Enhanced underwriting efficiency by streamlining processes and implementing automated systems.

Collaborated with claims department to evaluate loss trends, leading to better risk mitigation strategies.

Played a key role in reducing operational costs by identifying areas for potential improvements within the underwriting department.

04/2019 to 04/2020 Insurance Representative (Recruiter, Retention, Customer Service) Global Life Insurance

Transition from Agent recruiting to customer Service & Retention Specialist Daily Outbound calls made from 75-150 calls

Saved policies by persuading customers to prevent cancellation Responsible for responding to inquiries about the policies we serviced with the companies LNL and AIL.

Ended due to Covid Pandemic

11/2017 to 09/2018 Outreach Intake Specialist / Administrative Assistant Ultimate Staffing

Performing task such as determining eligibility request for aide available to homeless Veterans

Filing, answering of phone, transferring of calls, sending professional emails, coping, sending out mail, interacting with clients, and etc EDUCATION

06/2013 Certification: Administrative Assistance And Secretarial Science Saint Louis Job Corps - St Louis, MO

06/2011 High School Diploma

Madison East Hight School - Madison, WI

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